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Cashier Supervisor - Valley Fair Mall

Expired Job

J. C. Penney Company, Inc. West Valley City , UT 84119

Posted 2 months ago

Cashier Supervisor

  • Valley Fair Mall

Location: West Valley City, UT, United States

  • Valley Fair Mall 3601 S 2700 W

Job ID: 1071569

Date: October 12, 2018

Job Description

General Description

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers will discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward helping customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you.

As the Cashier Supervisor You are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, delivering company checkout experience strategies and omnichannel processes, and coaching associates on customer service.

Responsibilities

  • Customer Service & Sales
  • Acts as a role model for the Manager on Duty program while directing customer service activities throughout the store. Models and holds team accountable for outstanding customer service. Greets and assists customers in finding products and partners with other team members when additional help is needed. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately, and by managing FIND more, credit, rewards and gift card programs.
  • Cashier Performance Trains, mentors and coaches all cashier associates on checkout procedures to ensure outstanding service behaviors are consistently exhibited. Regularly observes and ensures associates consistently follow and implement checkout experience processes. Monitors associate efficiency by utilizing Point of Sale productivity metrics.

  • Line Management and Checkout Standards Proactively shifts resources to checkouts based on observed fluctuations in store traffic. Reduces wait times during peak traffic periods by utilizing Mobile Point of Sale, Satellite Registers and Expeditor stations. Partners appropriately to stock all Impulse futures and to identify checkout supply needs.

  • Talent Acquisition and Training Creates and monitors the store's open requisitions and routes qualified applicants to the appropriate hiring manager. Coordinates the interview Talent Tryout process. Schedules and coordinates new hire orientations and training and administers ongoing associate training. Partners with the Merchandise Supervisor and General Manager on training compliance and schedule optimization.

  • Omnichannel Trains, mentors and coaches all associates at jcp.com. Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders. Monitors and shares Ominchannel and reporting metrics and takes action to resolve issues.

  • Specialty Businesses Drives profitable sales growth in the Fine Jewelry, appliance, Mattress, Window, and Furniture businesses by leading and engaging associates. Responsible for the Specialty associate training and care/ protection plans. Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes. Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale.

Skills & Experience

To achieve success at JCPenney, a Cashier Supervisor will possess the following:

  • Service Oriented- Empathically serves the needs of customers and associates; listens well; seeks to understand diverse points of view to help find the best solution or outcome: provides helpful assistance to others; pursues a high standard of performance.

  • Drives Performance

  • Holds self and others accountable to a higher standard to achieve results. Provides feedback, visibility and recognition to the team.
  • Builds Relationships Develops positive relationships: establishes strong networks, shows respect for different styles, and communicates effectively to a wide audience.

  • Drives Change

  • Adapts quickly to changing situations with energy and a positive attitude. Coaches others through change.
  • Takes Initiative-Shows curiosity; strives toward continuous improvement and learning; takes action without being prompted; is motivated and resourceful in achieving successful results quickly

  • Shows Courage A confident leader; willing to take on challenging assignments. Acts in accordance with beliefs and deals with conflict quickly and in a positive manner.

Job Title: Cashier Supervisor

  • Valley Fair Mall

Location: West Valley City, UT, United States

  • Valley Fair Mall 3601 S 2700 W

Job ID: 1071569

J.C. Penney Company Inc.

Plano, Texas


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Cashier Valley Fair Mall

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VIEW JOBS 10/2/2018 12:00:00 AM 2018-12-31T00:00 Cashier - Valley Fair Mall Location: West Valley City, UT, United States - Valley Fair Mall 3601 S 2700 W Job ID: 1042603 Date: November 12, 2018 Job Description General Description At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers will discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward helping customers find what they love for less time, money and effort. Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you. As a Cashier you are accountable for the customer service and sales experience including: maintaining checkout standards; assisting with general operations such as Omnichannel, recovery and inventory; and upholding performance standards relative to shrink/safety and meeting performance standards associated with the role. Responsibilities * Customer Service & Sales – Greets and assists customers while providing excellent customer service. Demonstrates WORTH behaviors consistently. Partners where needed for additional support. Actively and enthusiastic engages customer while working to resolve problems and assist with credit, rewards and gift card programs. Promotes Findmore and other programs intended to drive sales and enhance customer service. * Checkout Standards – Completes checkout processes including returns and re-ticketing. Assists with the signing and merchandising standards at all checkouts while stocking and merchandising Impulse Fixtures and replenishment. Proactively calls for assistance when additional help is needed in checkout. Utilizes Point of Sale on Mobile Warrior device to support line management. * General Operations – Assists with Omnichannel efforts as needed. Assists with recovery, put backs and fitting room maintenance as needed. Participates in annual inventory processes * Performance Standards – Supports company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance. Skills & Experience To achieve success at JCPenney, a Cashier will possess the following: * Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others. * Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes * Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency * Results – Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude * Ownership – Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes * Intensity – Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency Job Title: Cashier - Valley Fair Mall Location: West Valley City, UT, United States - Valley Fair Mall 3601 S 2700 W Job ID: 1042603 J.C. Penney Company Inc. Plano, Texas J. C. Penney Company, Inc. West Valley City UT

Cashier Supervisor - Valley Fair Mall

Expired Job

J. C. Penney Company, Inc.