Cashier

This job description is a summary of essential job functions necessary for the satisfactory performance of this position. Reasonable accommodation may be made to enable those with disabilities to perform the essential job functions. Job functions may vary by location.

General Summary

Provides customers with friendly and efficient customer service while processing check-out, exchange and return transactions. Utilizes point of sale equipment effectively and ensures accuracy of transactions. Proactively provides information to customers on products and store events. Monitors and maintains front end according to facility procedures to ensure a welcoming and secure environment.

Essential Job Functions

• Efficiently process checkout, exchange and return transactions utilizing point of sale equipment, including: cash registers, hand held scanners and credit/debit card terminals. Accurately handle cash and make change. Process sale items, coupons and other discounts as necessary and according to terms. Follow facility checkout guidelines and standard operating procedures at all times to ensure fast, accurate and safe service.

• Greet customers in a welcoming and professional manner. Utilize customer-focused interpersonal skills, including: smiling, making eye contact, meeting them in the check-out aisle when possible, helping lift products from carts as appropriate, providing undivided attention, acknowledging they will be assisted soon if waiting during another transaction, and thanking each one for their business.

• Proactively identify opportunities to assist customers and facilitate efficient service. Assess the need for loading assistance, recognize the formation of lines, resolve pricing and merchandise inquiries, utilize product knowledge to make genuinely helpful recommendations and identify selling opportunities. Escalate complex issues to store leadership for assistance.

• Answer incoming telephone calls from customers in a professional and courteous manner. Provide information regarding order status, product availability, current sales, promotions and store events.

• Monitor entrances and exits in an effort to promote store safety, security and minimize merchandise loss. Request receipt or proof of payment in keeping with facility procedures. Escalate potential security concerns to store leadership.

• Provide product merchandising support. Replenish merchandise, face products on shelving, update signage and shelf labeling to ensure a neat and professional presentation according to facility procedures.

• Perform daily housekeeping duties according to facility procedures to ensure a neat, clean and welcoming shopping environment.

• May provide assistance with a variety of other functions to support the team, including daily recovery of aisles, storefront and/or warehouse inventory, loading customer vehicles, facility housekeeping and maintenance, and customer support. Functions and frequency will vary by location.

• Work safely as to not cause harm to yourself, customers, co-workers, equipment, or inventory. Utilize Personal Protective Equipment (PPE) as required. Operate all equipment according to SSC policy and government regulations. Comply with OSHA regulations, Southern States Environmental Health and Safety (EHS) standards, work rules and policies.

• Perform all other job functions as assigned.