The Front-of-House (FOH) function supports restaurant operations through various roles at the point-of-sale counter and in the dining, bar and game areas. The FOH team member will initially learn and perform in one FOH station, but is required to train and progress through all FOH responsibilities over time. FOH stations include: Cashier, Food Runner, Busser and Game Room Attendant. Additional FOH-related tasks, such as beer and wine service, may be assigned from time to time. Restroom and parking lot details are tasks shared among FOH and back-of-house team members.
Essential Duties and Responsibilities listed below are representative of the composite FOH job. A more complete list of duties and procedures is contained in the Shakey's Station Guides for each position. Duties not listed below may be assigned from time to time, as required.
Perform opening and closing procedures for the assigned FOH station.
Take customer food orders, enter information into the point-of-sale terminal and accurately process payments following Shakey's cash handling policies and procedures.
Provide outstanding hospitality and service to guests to deliver the Shakey's Experience.
Maintain solid product knowledge to answer questions and make order suggestions.
Monitor all FOH areas, restrooms and parking lot, for spills, dirt and/or trash and provide prompt maintenance, as required.
Adhere to Shakey's alcoholic beverage service policy while providing beer and wine service.
Comply with Food Handler certification practices regarding personal hygiene, cleanliness and food handling.
Continually monitor tables for guest needs/requests and customer service opportunities.
Pre-bus tables regularly during the guest visit and complete full bussing after guest departure.
Wipe down and clean chairs, booths and high chairs, as needed.
Maintain safe, clean and sanitary workstations at all times
Replenish flatware stations, napkin holders and condiment containers.
Sweep, vacuum and/or mop FOH areas.
Wipe down video/arcade games.
Set up game room prize displays/counters and maintain an organized, clean appearance.
Answer guest questions regarding games, resolve game malfunctions and assist customers with ticket redemption.
Check restrooms for cleanliness and supplies; perform required maintenance and re-stocking.
Cross-train to meet performance expectations in all FOH stations.
Provide assistance to other FOH stations, as assigned.
To perform the job successfully, an individual should demonstrate the following competencies:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write basic notes and reports. Ability to present information effectively in one-on-one and small group situations to customers or other employees of the organization. Must be able to speak, read and write in English.
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of United States currency and weight, measurement and volume.
Ability to apply common sense understanding to carry out detailed instructions furnished in written, oral or diagram form. Ability to deal with problems involving a few concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of and ability to operate point-of-sale systems.
Certificates, Licenses, Registrations
Requires valid Food Handler card.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts, commercial ovens and oil fryers. The employee is occasionally exposed to extreme cold while in the walk-in refrigerator and extreme heat while in the kitchen area. The employee is occasionally exposed to chemicals while using cleaning products. The noise level in the work environment is occasionally loud.