Cashier / Receptionist (Part-Time) - VW Of Fallston

Job Description

Purpose:

The cashier/receptionist receives cash from customers and employees in payment for goods and services and records the amount received in an accurate manner. He/she is sometimes the customer's last contact with the dealership and therefore, must represent the dealership in a friendly, professional manner. The cashier provides assistance to the accounting office as directed on an individual task basis.

Duties and Responsibilities:

• Calculate the customer's bill using the dealership's computer system.

• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.

• All personal checks are to be guaranteed. Any checks failing to guarantee must be approved by management.

• Make change accurately and issue receipts to customers. Have every repair order signed by the customer at time of payment.

• Ascertain and record totals of counter tickets and repair orders and verify against all cash, checks and credit card payments on hand at end of shift.

• Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price.

• Refer customers who have additional questions (e.g. questions about their repair order) to the service advisor or other appropriate individual.

• Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.

• Give cash refunds accurately to customers for approved returned merchandise.

• Maintain service files timely.

• Perform receptionist duties as requested.

• Perform other duties as assigned by management.

• Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.