Cashier

Lowe's Companies, Inc. Mcminnville , TN 37110

Posted 4 months ago

Purpose of Role

All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate Front End, this means:

  • Delivering a checkout experience that is quick, professional, and friendly.

  • Ensuring merchandise is accurately accounted, scanned, and meets the needs of customers.

  • Engaging in safe work practices and encouraging others to do the same.

The Customer Service Associate Front End is responsible for delivering excellent customer service during the checkout process. This associate is one of the last interactions with our customer before leaving the store and needs to ensure the customer is satisfied and encouraged to come back to Lowe's. Therefore, engaging with customers as well as attention to detail are extremely important in this role.

Responsibilities

Customer Service

  • Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.

  • Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.

  • Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.

  • Demonstrates sincere appreciation to customers.

  • Communicates information to customers regarding all stock, special order merchandise, feature benefits and credit programs, application, and warranty information related to Lowe's programs.

  • Uses a cash register to process sales transactions, returns, and refunds according to company guidelines.

  • Removes security tags, verifies product information, and bags merchandise for customers.

  • Answers incoming phone calls and directs calls or takes messages as needed.

  • Takes action to open additional registers to accommodate high customer volume

In-stock

  • Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies.

  • Stocks coolers, shelves, areas around the cashier with merchandising.

  • Inspects returned merchandise for damages.

  • Assists with Pick Up In Store customer experience by picking and staging merchandise on time.

  • Enters and submits customer orders, prints order tickets, verifies receipts, places online orders and returned merchandise in the appropriate areas, and signs off on loading tickets.

  • Looks up product information and competitor prices for products to verify price match.

Clean and Safe Stores

  • Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm.

  • Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.

  • Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas.

  • Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.

  • Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.

  • Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).

  • Associates supporting the Admin office create, manage, and update reports (Accounts Receivable Payment Detail Retrieval, Expense Payables Invoice Advisory, Outstanding Return Checks, and Temporary Accounts).

  • Associates may process customer credit card payments and applications, mail invoices, and investigate and resolve credit disputes with customers.

Required Education/Experience

Minimum Qualifications:

  • 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
  • 6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information.

Preferred Qualifications:

  • 6 months experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
  • 6 months retail experience.
  • 6 months experience as a cashier.

Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Apply Now Saved Jobs Email Job


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Cashier / Front End Associate

Wal-Mart

Posted 3 months ago

VIEW JOBS 9/7/2019 12:00:00 AM 2019-12-06T00:00 As a cashier at Walmart, you are more than just an "item scanner." You play a major role in how our customers feel when they leave the store. You might be the first, last, and sometimes only associate that customers interact with. That's why it's so important to smile, greet, and thank each and every customer. The pace can be intense, especially in the evenings, on weekends, and during a holiday season. There are times when you have to juggle several tasks in a short amount of time while helping customers: scan items, explain a price, bag items properly, count cash back, and keep your area clean--you get the idea! Thankfully, our cashiers find the end result rewarding. You're part of a large team with a common goal: happy, satisfied customers. Duties and Responsibilities * Smile, greet, and thank customers with a positive attitude * Stand for long periods of time while checking out customers quickly and accurately * Keep your area clean and presentable * Answer customer questions and help them with their needs * Be available to assist associates across the store as needed #storejobs About Walmart At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for? All the benefits you need for you and your family * Multiple health plan options * Vision & dental plans for you & dependents * Associate discounts in-store and online * Financial benefits including 401(k), stock purchase plans and more * Education assistance for Associate and dependents Frequently asked questions * On average, how long does it take to fill out an application? On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. * Can I change my application after submitting? No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. * How do you protect my personal information? Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. * What are the recommended Internet Browsers for applying for open roles? * Internet Explorer 8.0+ * Firefox 4.0+ * Safari 4.0+ * Chrome 12+ See All FAQs Recently viewed jobs Wal-Mart Mcminnville TN

Cashier

Lowe's Companies, Inc.