Cashier III

Cashier Role Description Factory

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach service skills at the Cashwrap. A Cashier's ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.

Responsible for:

• Creating a 1st impression

• Greeting the customer with a smile and eye contact and offering your name

• Interacting genuinely and naturally with the customer

• Engaging customer in verbal and nonverbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)

• Reading cues and determine customers needs

• Conducting email/name capture

• Maintaining SKU integrity

• Maintaining Cashwrap organization and cleanliness

• Suggesting multiple addons and selling gift cards

• Maintaining media and cash accurately and in compliance with Coach policy

• i.e., credit card imprints, traveler check signatures, personal checks with phone number and address

• Accurately completing each transaction by identifying sales associate productivity without disrupting the service environment

• Delivering product purchases to the customer appropriately

• Creating a lasting impression by thanking the customer and giving them a reason to return

• Representing Coach brand appropriately (dress, appearance, demeanor)

Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:

• Polite and friendly

• Positive attitude and energy

• Takes ownership of role

• High level of personal and professional integrity

• Highly collaborative

• Appropriate sense of urgency

• Remains balanced and focused and maintains composure under pressure

• Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)

• Comfortable with technology

• Willingness and ability to learn new technologybased procedures

• Understanding of basic computer system operations

• Ability to handle customer concerns and answer their questions appropriately

• Ability to partner with management appropriately on customer issues

• Ability to multitask and prioritize

• Ability to adapt to each customer/ their needs and their style/ relate to their experience (ex)

• Ability to be efficient without compromising customer service

• Ability to speak knowledgeably and with confidence about product

• Ability to communicate clearly to a wide variety of customers and overcome language barriers

• Ability to impact customer decisions

• Knowledge of when to be flexible and switch gears

• Knowledge of store policies and procedures

• Knowledge of and support of the "porter program" policies

TBD

Req ID: 78434