Cashier III

Tapestry, Inc. Jackson , NJ 08527

Posted 3 weeks ago

Cashier Role Description Factory

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach service skills at the Cashwrap. A Cashier's ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.

Responsible for:

  • Creating a 1st impression

  • Greeting the customer with a smile and eye contact and offering your name

  • Interacting genuinely and naturally with the customer

  • Engaging customer in verbal and nonverbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)

  • Reading cues and determine customers needs

  • Conducting email/name capture

  • Maintaining SKU integrity

  • Maintaining Cashwrap organization and cleanliness

  • Suggesting multiple addons and selling gift cards

  • Maintaining media and cash accurately and in compliance with Coach policy

  • i.e., credit card imprints, traveler check signatures, personal checks with phone number and address

  • Accurately completing each transaction by identifying sales associate productivity without disrupting the service environment

  • Delivering product purchases to the customer appropriately

  • Creating a lasting impression by thanking the customer and giving them a reason to return

  • Representing Coach brand appropriately (dress, appearance, demeanor)

Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:

  • Polite and friendly

  • Positive attitude and energy

  • Takes ownership of role

  • High level of personal and professional integrity

  • Highly collaborative

  • Appropriate sense of urgency

  • Remains balanced and focused and maintains composure under pressure

  • Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)

  • Comfortable with technology

  • Willingness and ability to learn new technologybased procedures

  • Understanding of basic computer system operations

  • Ability to handle customer concerns and answer their questions appropriately

  • Ability to partner with management appropriately on customer issues

  • Ability to multitask and prioritize

  • Ability to adapt to each customer/ their needs and their style/ relate to their experience (ex)

  • Ability to be efficient without compromising customer service

  • Ability to speak knowledgeably and with confidence about product

  • Ability to communicate clearly to a wide variety of customers and overcome language barriers

  • Ability to impact customer decisions

  • Knowledge of when to be flexible and switch gears

  • Knowledge of store policies and procedures

  • Knowledge of and support of the "porter program" policies

TBD

Req ID: 78434

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Cashier III

Tapestry, Inc.