Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Cashier & Hardlines Support Associate

Expired Job

Sears Holdings Corporation Canton , OH 44702

Posted 2 months ago

The Hardlines Support Associate is responsible for enhancing the experience of our Members and driving sales through courteous and proactive support to Members, accurately and efficiently sales and service transactions, maintaining merchandise standards, ensuring the sales floor is ready all day, and maintaining price integrity.

Job Duties/Responsibilities:

  • Provides the highest degree of Member service by making the Member the first priority; this includes stopping other merchandising tasks in order to assist members. Greets every Member who enters the zone to begin the Member First Engagement process of greet, discover, solve, and close. Demonstrates the right behaviors in the selling process and takes ownership for identifying needs and recommending appropriate solutions. Engages with Members in a professional manner to deliver a Members First experience.

  • Maintains thorough knowledge of available merchandise, and services to assist Members in locating and selecting merchandise.

  • Strives to deliver a 'WOW' member experience every time, and seeks feedback to ensure they are delivering the right experience, and understand how to improve.

  • Takes ownership for enhancing the Member experience, and assists with Member concerns Uses the right resources in resolving concerns and complaints, and escalates concerns as needed. Partners with associates storewide to provide superior Member experience (i.e., assist members, maintain presentation, answer phones). Provide an effective transition for the member to another associate as needed to resolve concerns.

  • Completes Member transactions accurately and efficiently using POS and online systems, including sales, returns and exchanges in accordance with authorized processes. Executes consistent operational and selling processes (e.g., credit application process, care plan) and stays up-to-date on changes.

  • Versed in the benefits of Shop Your Way (SYW), the elements of a WOW experience, and able to sell the program to members.

  • Leverages integrated retail technology and Know Your Member in order to facilitate the Member experience.

  • Educates Members on our Satisfaction Guaranteed return policy. Optimizes credit, gift card, SYW Rewards, and multi-channel opportunities (and, where applicable, Care Plans, Merchandise Replacement Agreements, and other miscellaneous income opportunities).

  • Sets non-promotional, promotional, and seasonal signing, including store-wide and event signing if assigned to perform this activity. Performs promotional ad setup and take down without error or omissions.

  • Sets and maintains sales floor to national merchandising and presentation standards.

  • Performs merchandise support tasks (e.g., straightening merchandise) during each work shift. Responsible for keeping the department ready all day and ensuring the sales floor is easy to shop, in stock, clean, signed and organized for customers.

  • Performs accurate count updates and inventory adjustments.

  • Adheres to merchandise protection standards.

  • Uses basic internet navigation to access and print information/reports.

  • Stays current and understands the implications of upcoming events, product updates, selling process requirements, and Company/business initiatives.

  • Maintains on-going knowledge of applicable National Presentation Standards, store merchandise, integrated retail, SYW, and operational processes. Achieves and maintains appropriate levels of learning standards through Segno and other learning systems.

  • Performs other duties as assigned.

Job Requirements:

  • Basic reading, arithmetic, writing and oral communication skills

  • Basic Internet navigation

Education Experience: Less Than HS Graduate

Years of Related Experience: None

Age Requirement: 18 years of age or older when multi-level unit with freight elevator

Equal Opportunity Employer / Disability / Vet.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Seasonal Cashier Associate

Burlington Coat Factory Corporation

Posted 1 week ago

VIEW JOBS 10/14/2018 12:00:00 AM 2019-01-12T00:00 Overview If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. team as a Cashier! Are you a people person with an outgoing and friendly demeanor? Can you think on your feet in a fast-paced and demanding environment? Do you enjoy the satisfaction of positively impacting someone's day? If so, this may be the right role for you! Cashiers are at the heart of Burlington's success! As the last person our customers interact with in stores, you're tasked with the great responsibility of creating a lasting and positive memory of their Burlington shopping experience. By always maintaining a positive and professional attitude, and working to deliver excellent customer service that addresses all the customer's needs while getting them through the check-out process quickly and easily, our cashiers are key in helping us provide a world-class shopping experience to our customers. Responsibilities: * Deliver excellent customer service with a positive, professional attitude * Accurately and efficiently ring on register * Process layaways, returns, and exchanges * Perform other tasks as assigned by manager from time-to-time Candidates must be able to work a flexible schedule; including nights, weekends and holidays as required. If you… …are excited to deliver great values to customers every day; …take a sense of pride and ownership in helping drive positive results for a team; …are committed to treating colleagues and customers with respect; …believe in the power of diversity and inclusion; …want to participate in initiatives that positively impact the world around you; Come join our team. You're going to like it here! You will enjoy a competitive wage, flexible hours, and an associate discount. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Posting Number 2018-94548 Location US-OH-Canton Address 4790 Everhard Road NW Zip Code 44718 Position Type Seasonal Part-Time Career Site Category Store Associate Position Category Store Associate Evergreen Yes Burlington Coat Factory Corporation Canton OH

Cashier & Hardlines Support Associate

Expired Job

Sears Holdings Corporation