Floor & Decore Downey , CA 90240

Posted 4 weeks ago


As a Cashier (Customer Service Associate), you are the first and final interaction for Floor and Decor's customers. Our Cashiers are responsible for providing excellent customer service through greeting customers, checking out customers, handling product returns, performing basic cash office functions and providing every customer with an exceptional experience.

Qualities we look for:

  • Friendly and enthusiastic

  • Entrepreneur and hard-working

  • Honest and accountable

Essential Job Functions:

  • Greet every customer in a helpful and courteous manner.

  • Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.

  • Provide above and beyond customer service and exceed customer expectations.

  • Demonstrate and understand compliance of the company's safety processes.

  • Act and work in a manner consistent with the company's core values.

  • Process customers at checkout using the point of sale (POS) system.

  • Process customer refunds and exchanges according to established guidelines.

  • Open and close registers.

  • Follow established cash, check and credit card acceptance procedures.

  • Answer the telephone according to the company guidelines.

  • Stock, tag and display merchandise as required.

  • Be able to create price tags and merchandise signs.

Minimum Eligibility Requirements:

  • Must be 18 years or older

  • Knowledge of basic math skills

  • Customer service experience

  • Potential travel to other stores for support

Working Conditions (travel and environment)

While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements

Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Note: Floor and Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor and Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.


  • Bonus opportunities at every level

  • Career advancement opportunities

  • Relocation opportunities across the country

  • 401k with discretionary company match

  • Employee Stock Purchase Plan

  • Referral Bonus Program

  • Corporate Discount Programs

  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity:

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove

Shakey's Pizza

Posted 3 months ago

VIEW JOBS 8/28/2020 12:00:00 AM 2020-11-26T00:00 The Front-of-House (FOH) function supports restaurant operations through various roles at the point-of-sale counter and in the dining, bar and game areas. The FOH team member will initially learn and perform in one FOH station, but is required to train and progress through all FOH responsibilities over time. FOH stations include: Cashier, Food Runner, Busser and Game Room Attendant. Additional FOH-related tasks, such as beer and wine service, may be assigned from time to time. Restroom and parking lot details are tasks shared among FOH and back-of-house team members. Essential Duties and Responsibilities listed below are representative of the composite FOH job. A more complete list of duties and procedures is contained in the Shakey's Station Guides for each position. Duties not listed below may be assigned from time to time, as required. * Perform opening and closing procedures for the assigned FOH station. * Take customer food orders, enter information into the point-of-sale terminal and accurately process payments following Shakey's cash handling policies and procedures. * Provide outstanding hospitality and service to guests to deliver the Shakey's Experience. * Maintain solid product knowledge to answer questions and make order suggestions. * Monitor all FOH areas, restrooms and parking lot, for spills, dirt and/or trash and provide prompt maintenance, as required. * Adhere to Shakey's alcoholic beverage service policy while providing beer and wine service. * Comply with Food Handler certification practices regarding personal hygiene, cleanliness and food handling. * Continually monitor tables for guest needs/requests and customer service opportunities. * Pre-bus tables regularly during the guest visit and complete full bussing after guest departure. * Wipe down and clean chairs, booths and high chairs, as needed. * Maintain safe, clean and sanitary workstations at all times * Replenish flatware stations, napkin holders and condiment containers. * Sweep, vacuum and/or mop FOH areas. * Wipe down video/arcade games. * Set up game room prize displays/counters and maintain an organized, clean appearance. * Answer guest questions regarding games, resolve game malfunctions and assist customers with ticket redemption. * Check restrooms for cleanliness and supplies; perform required maintenance and re-stocking. * Cross-train to meet performance expectations in all FOH stations. * Provide assistance to other FOH stations, as assigned. Competencies To perform the job successfully, an individual should demonstrate the following competencies: * Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills. * Use of Technology - Demonstrates required skills. * Problem Solving - Identifies and resolves problems in a timely manner. * Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance. * Communications - Exhibits good listening and comprehension. * Cooperation - Offers assistance and support to co-workers. * Oral Communication - Expresses thoughts and ideas clearly and effectively; responds well to customer inquiries. * Teamwork - Contributes to building a positive team spirit. * Ethics - Works with integrity and principles; upholds organizational values. * Organizational Support - Follows policies and procedures. * Adaptability - Changes approach or method to best fit the situation. * Personal Appearance - Dresses appropriately for position; keeps self well groomed. * Attendance/Punctuality - Is consistently ready to work on time. * Dependability - Follows instructions, responds to management direction. * Initiative - Asks for and offers help when needed. * Quality - Applies feedback to improve performance. * Quantity - Completes all tasks and duties quickly and efficiently. * Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write basic notes and reports. Ability to present information effectively in one-on-one and small group situations to customers or other employees of the organization. Must be able to speak, read and write in English. Mathematical Skills Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of United States currency and weight, measurement and volume. Reasoning Ability Ability to apply common sense understanding to carry out detailed instructions furnished in written, oral or diagram form. Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have knowledge of and ability to operate point-of-sale systems. Certificates, Licenses, Registrations Requires valid Food Handler card. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts, commercial ovens and oil fryers. The employee is occasionally exposed to extreme cold while in the walk-in refrigerator and extreme heat while in the kitchen area. The employee is occasionally exposed to chemicals while using cleaning products. The noise level in the work environment is occasionally loud. Shakey's Pizza Downey CA


Floor & Decore