J. C. Penney Company, Inc., one of the nation's largest apparel and home furnishings retailers, is on a mission to ensure every shopping experience is worth the customer's time, money and effort.
Whether shopping jcp.com or visiting one of over 850 store locations across the United States and Puerto Rico, customers will discover a broad assortment of products from a leading portfolio of private, exclusive and national brands. Supporting this value proposition is the warrior spirit of over 100,000 JCPenney associates worldwide, who are focused on the Company's three strategic priorities of strengthening private brands, becoming a world-class Omnichannel retailer and increasing revenue per customer.
As the Cashier Assistant, you will contribute to profitable sales growth by assisting and training Cashier associates and delivering company checkout experience strategies.
Customer Service & Sales Greets each customer in a friendly and professional manner. Actively listens to customer issues in a calm and agreeable manner to resolve problems.
Assists with credit, rewards and gift card programs throughout the store. Models and holds team accountable for outstanding customer service.
Cashier Performance Role model for cashiering performance and efficiencies. Trains and supports all cashier associates on checkout procedures.
Monitors associate productivity by utilizing Point of Sale productivity metrics. Coaches and recognizing team.
Line Management & Checkout Standards Supports the line management process by proactively shifting resources to support increased traffic. Monitors checkout standards are being followed and met.
Proficient at Point of Sale processes; including Mobile check out. Oversees cleanliness, signing, supplies and organization of checkout stations.
General Operations Assists with the Productivity Standards Program processes. Participates in annual inventory processes. Assists with recovery, put backs and fitting room maintenance as needed.
Omnichannel Resolves customer Omnichannel needs in a timely manner and partner with Cashier Supervisor or Manager on Duty for any customer service needs. Assists with Enterprise Fulfillment reporting and metrics and takes action to resolve issues.
Shares reporting and metrics results with team and uses information to motivate or train associates. Assists in processing jcp.com orders, aged and undelivered orders/returns, and supporting systems. Supports binning and pick-and-pack processes for jcp.com orders as needed.
Performance Standards Supports company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's credit goals, product and service sales, customer service, profit, productivity and attendance.
Skills & Experience
To achieve success at JCPenney, a Cashier Assistant will possess the following:
Results Solve problems and make smart decisions that drive sales, profit and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
Ownership Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
Intensity Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.
Job Title: Cashier Assistant
Location: Council Bluffs, IA, United States
Job ID: 1072938
J.C. Penney Company Inc.
J. C. Penney Company, Inc.