Responsible for the accurate and efficient operation of the store-s Business Center and Cash Control office.
Research and resolve any variances related to business transactions.
Prepare, verify, check, and maintain all business transactions.
Prepare and reconcile tills and iCash machines.
Track variances and maintain records pertaining to all variances.
Order and maintain Cash Control and Business Center office supplies and forms.
Provide work direction/feedback and training to Partners in Cash Control and Business Center, includes overs and shorts documentation.
Control and maintain proper inventory levels of consignment items in Business Center.
Adhere to company security/confidentiality guidelines.
Ensure that all Cash Control and Business Partners are in compliance with SOPs, training and regulations.
Ensure MSB (Money Service Business) compliance records are accurate and up to date.
Role model excellent Customer Service..
Review and approve financial transactions in the Business Center (i.e., overrides, refunds, EBT, etc.).
Listen and show sensitivity to Customer concerns and handle issues in a professional and effective manner, utilizing Customer Recovery fund at the discretion of the store-s Team Leaders.
Answers the telephone and directs calls to the appropriate Partner/department.
Participate with a total store mindset.
Cross-functional duties in other areas may be assigned. Joe Vs Smart Shop Partners are trained to do at least two jobs within the store.
Education and Experience:
Excellent Customer Service skills
Excellent communication skills
Able to identify produce
Ability to prioritize and handle cross functional tasks
Basic communication skills
Must be able to work a flexible schedule
Physical and Other Requirements:
Lift moderate to heavy loads, bend, push and pull, kneel, squat and stand and walk for long periods of time
Must successfully complete required job skills and compliance-related training.
The noise level in the work environment is usually moderate.
This is a fast-paced work environment that includes handling multiple tasks.
The work environment will include shifting priorities and assignments in various areas of the store throughout a shift
The environment also includes working with Customers and being