Honeywell La Palma , CA 90623
Posted 2 weeks ago
Innovate to solve the world's most important challenges
THIS IS A PART TIME
Must be able to work PST hours Monday - Friday
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
The salary range for this position is $40,200 - $50,200. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Key Responsibilities
The successful candidate must be able to multitask, have demonstrated knowledge of MS Office products, possess good verbal and written communication skills, work efficiently and effectively in a fast-paced environment, maintain a professional demeanor, take a proactive approach to problem identification and a creative approach to resolution.
Weekly review of Aged Delinquency reports and contacting customers for collection of outstanding invoices
Status reporting to management of delinquencies
Strong process capabilities
Handle timely resolution of customers (internal and external) escalations.
Perform research related to cash transactions.
Support investigations of billing discrepancies and their resolutions
Candidate will be responsible for conducting research on un-applied payments, over payments, debit and credit memos, collection issue resolution.
Investigates billing discrepancies and responds to external queries through Dispute Cases
Able to conduct telephone negotiations with customer's senior contact personally about overdue payment.
Ability to collect payment and maintain agreed targets (Bad Debt, Aging, AFDA)
Maintain systems updates to reflect account status.
Develop strategies and provide recommendations on actions for escalated cases related to service disputes, auto renewal disputes, companies with cash flow issues, bankruptcy, non-responsive customers.
YOU MUST HAVE
WE VALUE
Communication skills on phone
Reliable and quality-oriented worker
Monitoring of payment behavior of customers
Dispute resolution- billing disputes investigation.
Team player with strong communication skill
Effective prioritization skills
Experience with outlook, office 365, excel, word, teams.
Additional Information
JOB ID: HRD227275
Category: Customer Experience
Location: 22 Centerpointe Drive,La Palma,California,90623,United States
Nonexempt
Due to US export control laws, must be a US citizen, permanent resident or have protected status.
Business Services
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Honeywell