Summary of Major Responsibilities
The Cash Applications Lead assists in ensuring day-to-day tasks of the Cash Applications team are conducted in an efficient and effective manner. They are the subject matter expert in the cash management process and are able to articulate on-the-job training as required to support Cash Application Specialists. The primary responsibilities include guidance on day-to-day tasks, assigns posting assignments, assists in reconciliation, owner of unique or complex posting situations, and escalates concerns to Supervisors when identified. Cross-functional collaboration will be an integral part of success in this role.
Essential Duties and Responsibilities
Responsible for oversight of daily activities as they relate to the Cash Applications team.
Assist in training and evaluating RC department staff. Develop and maintain procedures for efficient and accurate processing of correspondence & cash receipts.
Perform ad-hoc audits as needed.
Process transactions in a timely and productive manner, meets production goals and month end processing requirements.
Keeps supervisor(s) informed of any work problems and issues.
Monitor work queues to ensure tasks are being performed in a timely manner.
Handle escalated matters prior to Supervisor involvement.
Understands external rules and regulations as they relate to healthcare billing and collections e.g. Medicare, Medicaid, state laws, Health Insurance Portability and Accountability Act (HIPAA), etc.
Ensure compliance with all Company procedures and guidelines including but not limited to Code of Business Conduct and Ethics.
Act as Subject Matter expert and assist in educating team on system(s), workflows and guidelines.
Follow-up and investigate any errors/issue and work with respective team members/supervisors for resolution.
Suggest posting process/workflow updates/changes as necessary.
Conduct all assigned job duties in a timely and productive manner.
Perform all job duties according to department policies and procedures.
Demonstrates good skills in all forms of communication and teamwork.
Works well with others in a spirit of teamwork and cooperation.
Ability to teach and train.
Excellent telephone etiquette required - Answers telephone calls in a timely and courteous manner.
Demonstrated ability to read and comprehend written instructions.
Disciplined, self-motivated & reliable; able to stay focused on a task and work independently; motivated to perform quality work; diligent about arriving to work on time and completing tasks that are assigned in a timely manner.
Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build strong working relationships with customers as well as peers at all levels of the organization.
Ability to work in a team environment and adapt to changing workload and circumstances effectively; able to respond to new information quickly.
Conducts themselves in a professional manner in all interactions with members of the Exact Sciences team, clients and associates.
Attend staff meetings or other company sponsored or mandated meetings as required.
Work with others in a spirit of teamwork and cooperation.
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
Support and comply with the company's Quality Management System policies and procedures.
Regular and reliable attendance.
Ability to work designated schedule.
Ability to work overtime as needed.
Ability to work nights and/or weekends as needed.
Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
Ability to work in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
Ability to effectively communicate via telephone and email.
Ability to follow established processes and procedures and understand downstream impact.
Use of computer, and or telephone for long periods of time may be necessary.
High School Diploma or General Education Degree (GED).
2+ years of experience directly or indirectly leading others.
2+ years of experience in medical or insurance billing.
Knowledge of medical billing principles and practices.
Knowledge of payer categories included Medicare, Medicaid, Medicare Advantage and Insurance Payers.
Knowledge of International Classification of Diseases (ICD-9) an (ICD-10).
Knowledge of Coding Procedure Terminology (CPT).
Knowledge of Explanation of Benefits (EOB); able to read and interpret explanation of benefits (EOB) for all payers.
Proficient in Microsoft applications (Word, Excel, Power Point).
You will be required to successfully complete all Epic Certification requirements with a score of 80% or higher. Exact Sciences will make a reasonable accommodation available, if necessary, to assist an employee with a disability to satisfy this requirement.
Authorization to work in the United States without sponsorship.
Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
4+ years of medical billing and collections experience.
Experience with Epic or other Revenue Management System.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company's affirmative action program are available to any applicant or employee for inspection upon request.