Cash Application Specialist

Job Summary

Cash Applications Specialist will be responsible for timely processing of all incoming customer payments including lockbox, wires, credit card, E-payment and under direct supervision. Processing will include both balance forward and invoice specific application. They will also be responsible for processing customer adjustments, write-offs, debits, credits, seminar/training fees and services charges. Will require frequent communication with Account Specialists and Patterson customers. Cash Applications Specialist will report directly to the Cash Application Supervisor and will also work closely with Branch personnel.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Additional functions

• Daily order to cash transaction processing for all customer segments and all payment types.

• Review unapplied payments & assist in cash reconciliation process.

• Notify Account Specialists of non-sufficient funds payments and handle associated system charge-back of payment.

• Effectively manage transaction processing efficiency and accuracy while maintaining a positive customer service culture

• Engage in and suggest continuous process improvement ideas.

• Ensure that all activities are performed in the most efficient and effective manner possible.

• Assist in cross-training and backup across all business units.

• Assist in collection of audit backup, as requested by manager and/or internal teams.

• Manage shared inboxes as assigned.

• Complete additional tasks assigned by manager/supervisor.

Job Qualifications

Required Qualifications

• Associate degree, high school diploma and 0-2+ years of related experience, or equivalent.

• Possesses strong interpersonal and communication skills.

• Positively contribute to the Shared Services team environment

• Exhibits organizational, problem solving, multi-tasking skills, attention to detail, and basic decision-making authority.

Working Conditions

Physical Demands

• Operating a computer or other office devices for the majority of the workday

• May occasionally need to move packages up to 10 pounds such as office supplies or equipment

• Must be able to communicate with others in person, over the phone, and in writing.

• Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors

• Must be able to read and interpret various electronic and written documents

Environmental Factors

• This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building's primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.

Travel and On-call

• As needed/deemed necessary by leadership. Role is remote.

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $16.49 - $20.43