Cash Application Specialist - 901 Remote

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

Full Time; AM 8:30 am

• 5:00 pm; Monday

• Friday

Expected starting wage range is $22.38 - $27.67. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

POSITION SUMMARY

The Cash Application Specialist is responsible for assuring accurate and timely posting of electronic and paper payments, denials, refunds and adjustments from third-party payers, patients and Medi-Cal/Medicaid. Ability to accurately run reports to reflect the performance of the Accounts Receivable Department. Must utilize working knowledge of healthcare reimbursement, patient accounting, and contract requirements. Retrieve and accurately interpret Remittance Advice notices and Explanation of Benefits. Strong accounting skills, Excel/Word. Proven ability to multi-task, strong attention to detail, excellent time management and organization skills, while working independently in a fast-paced environment completing tasks with a minimum number of errors and subject to routine quality reviews.

QUALIFICATIONS

Required:

• Minimum of 2-years medical billing/payment posting experience

• Excel/ Word basic to advanced skills

• Daily balance and reconciliation of revenue with report generation

• Maintain Excel spreadsheets for daily reports

• High school diploma or G.E.D. equivalent

• Demonstrated ability to read, write and speak English

• Computer literacy, 10-key calculation by touch and keyboard speed of 40 wpm

• Demonstrated knowledge of healthcare reimbursement

• Demonstrated capacity to work with automated billing systems within the healthcare reimbursement sector

• Proven ability to multi-task and work in a fast-paced environment while maintaining a high level of accuracy and strong attention to detail

• Proven ability to work both independently and in a team environment, and coordinate with internal and external parties to ensure the proper application of payments and the resolution of receipt discrepancies

• Exhibit excellent time management and organization skills to meet stringent deadlines and perform under pressure

• Proficient in swift and accurate research to resolve issues

• Must be at least 18 years of age

• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply

Preferred:

• Certified Medical Biller, (4) years of experience in healthcare medical payment posting or billing

ESSENTIAL FUNCTIONS

• Demonstrate the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders

• Process electronic payment files and other cash receipts as they are received. This includes:

o Reviewing, interpreting and analyzing Explanation of Benefits information

o Posting of denials and/or rejection files

o Accurately post payments to Electronic Health Record or QuickBooks or Excel based Revenue Worksheets

o Balance and reconcile all electronic remittance advice or other cash receipts to their respective source

• Resolve unidentified cash and unposted cash errors

• Perform tasks correctly with accountability, according to policies and procedures, with demonstrated ability to self-check and correct own work

• Analyze, research and resolve discrepancies daily to ensure all internal and external customers' needs are met on a timely basis with satisfaction

• Utilize critical thinking to research reasons for discrepancies and inability to post and apply payments or exception

• Interface with internal and external customers to expeditiously resolve any cash application and refund related issues

• Meet all monthly, weekly and daily deadlines including meeting varying department and individual key performance indicators

• Collaborate directly with Programs, managers and finance teammates including keeping manager and Programs informed of the status of accounts receivable

• Identify and analyze repetitive problems and aide with the resolution to improve processes

• Support the success of the department by helping foster an environment which has continuous improvement in business processes and services

Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

SKILLS

• Computer literate

• 10-key calculation by touch

• Keyboard speed of 40 wpm

• Intermediate Excel skills

• Exceptional attention to detail

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is constantly required to sit and occasionally required to stand, walk, reach, twist, bend, pull and lift and carry items weighing 10 pounds or less as well as to do simple grasping. The position requires manual deviation, repetition and dexterity. Visual requirements include computers and books exposure

EOE AA M/F/V/Disability

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.