Primary Location: United States,Delaware,Newark
Education: High School Diploma/GED
Job Function: Transaction Processing
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 18053727
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
The Public Sector Lockbox business is a 24/7 operational unit which provides a variety of services to government clients to assist them in managing their receivables and important documents. The functions of this business include Mailroom, Batching, Scanning, Dispatch and Data Entry for a variety of clients. A successful candidate must be able to work most holidays and weekends, and successfully complete the background and Treasury File process.
Primary responsibility for this position is to process Public Sector applications specifically in client-impacting and quality control functions such as intercept, sRGB review, end-of day cutoff, dispatch auto verification, reject processing, data entry, etc.
Responsibilities may also include accurate data entry of both alpha and numeric data entry to process Public Sector Records
As a critical member of operations production team, meet and/or exceed production and quality standards across minimum of three of the site's functional areas, as well as being a subject matter expert
Professionally interact with team members, peers and managers across shifts to ensure client timelines and quality requirements are met
Fully understand the full operational flow and perform multiple operational functions as business needs fluctuate throughout the business day
Within a strictly regulated environment, adhere to all departmental policies, client requirements, and compliance guidelines
Expected to identify potential issues, recommend solutions and escalate to local management as necessary
Expected to identify and submit process improvements
May support training needs
May participate in projects and/or committees as appropriate
A demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment
Public Sector Lockbox operations experience preferred
Strong proficiency and productivity in at least three functions (mailroom, batching, scanning, data entry, dispatch, and etc.) Proficiency includes all aspects of that function
Must have consistently proven high quality metrics above standard in the functional areas
Must have strong attention to detail, proficiency with numbers, and solid organization skills
Demonstrated ability to appropriately respond under pressure and effectively multi-task in a fast paced environment
Demonstrated history of flexibility, performing various functions within multiple functional areas
Intermediate Microsoft Office required. TMS and Citrix skill preferred
Effective written and verbal communication skills
Ability to perform a full shift of standing and lifting up to 40 lbs.
Demonstrated history of working independently while being a respectful team member
Able to work additional hours based on business needs
Able to work a weekend day
Manual dexterity required, all tasks are repetitive
U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position
Must pass an extensive background check (renewed every 5 years)
High School diploma or GED required