Caseworker

Salvation Army USA Fargo , ND 58102

Posted 4 days ago

Overview

Provides assistance to the Social Service Department by greeting clients, answering the telephone, guiding clients through the application process, assisting with the recruitment of Pathway of Hope families, and scheduling appointments with Case Managers. This is a regular, part-time position with a work week expectation of 24 hours per week.

Responsibilities

  • Maintain positive work atmosphere by behaving and communicating in a manner that fosters professional relationships with co-workers and supervisors. Support the Mission of The Salvation Army by treating every donor, client and colleague with respect and dignity, and without discrimination of any kind Adhere to the guiding principles of The Salvation Army's social services ministries as outlined in Faith In Action with an emphasis on intentional outreach in the area of holistic care to those we serve.

    Be knowledgeable of all Salvation Army Social Service and Corps programs. Answer telephone, screen and direct calls Maintain security and control access to office area and client file room Greet persons entering the department and provide information regarding client servicesand referrals Be aware of Case Managers appointments and availability Conduct initial intake procedures on clients, and assist client in providing the required documents, prior to scheduling interviews with the Case Managers Distribute client's identification checks and file stubs in client files Communicate with community partners regarding special programs or services offered Respond to client emails (Contact Us - Web Form) for anyone requesting Emergency Assistance Complete Birth Certificate applications for clients Hand out towels and shower accessories to clients and monitor the number utilizing this service Conduct intake and dispersal of Personal Care Kits (PCK) Manage inventory of all PCK items while tracking items being provided to our clients Keep all forms and applications up-to-date and accessible General administrative and clerical support including filing, copying and faxing Prepare letters, documents and outgoing mail Monitor usage and order office supplies, as needed Participate in office and other POH meetings including support calls, cluster meetings, and team meetings. Participate in community meetings to share about programming and recruit potential participants.

    Network with other community professionals and share about POH. Record accurate monthly statistics for services provided by this position All other duties as assigned

Qualifications

  • High School Diploma or GED with a minimum of one year experience in a social service setting required. Clerical skills, able to follow directions, answers and directs phone calls, and maintains files.

    Understanding of the delivery of Social Services and eligible benefits for the population served. Must have excellent interpersonal, oral and written communication skills. Ability to work well with clients of diverse cultural and socioeconomic groups, respect confidentiality, and ability to work within the ethical and legal parameters of social services.

    Have the ability to work independently and/or in a team setting. Ability to accept supervision and work with a team of co-workers. Ability to organize work, set priorities, meet deadlines, and complete tasks with a minimum of direction.

    Ability to use Salvation Army approved word processing, spreadsheet, database management, and graphics/desktop publishing software packages. Valid Driver's License. (Must meet the guidelines provided by the State of residence and the automobile insurance provider as pertaining to corps' passenger vans/buses.) Must pass The Salvation Army background checks and meet the MVR driver's qualifications. Must be willing to support the mission of The Salvation Army. It must be understood by the incumbent that the provisions of Safe From Harm will apply upon commencement of employment and also understood that the required Safe From Harm training be satisfactorily completed within the first thirty (30) days of employment.
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Caseworker

Salvation Army USA