Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you're seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICFtogether for tomorrow.
As a Case Specialist you will interact directly with applicants for federal assistance provided under the Department of Housing and Urban Development (HUD) Community Development Block Grant Disaster Recovery (CDBG-DR) Program in Puerto Rico.
Master policies and procedures governing federally-funded recovery programs including knowledge of procedures, policies, and directives associated with federal disaster recovery programs, specifically HUD CDBG-DR
Work closely with program applicants to ensure that applicants fully understand program requirements and are frequently updated on application and grant progress throughout the case management process
Gather, scan, and store required program eligibility and other required information in electronic databases and case management systems
Prepare letters to applicants and other required program documents
Communicate with applicants by phone, email and in-person to communicate program requirements and case status
Ensure all hard copy and automated files are updated and maintained in strict accordance with established policies and procedures
Interact with project lead and staff from local, state and federal government agencies
Coordinate public outreach events and off-site applicant meetings
Provide tracking and reporting information on cases progressing from intake to closeout
Bachelor's degree; relevant experience may substitute
2+ of related work experience
Advanced Excel and database proficiency
Intermediate accounting or financial proficiency
Excellent understanding of and ability to analyze tax returns, property deeds, insurance, and other program-related documents
Exceptional ability to articulate details in a manner understandable to variety of individuals in person and over the phone
Good understanding of and ability to articulate design, permitting and other construction-related subjects
Ability to work successfully with socio-economic and ethnically diverse applicants
Skilled in multi-tasking, organizing and prioritizing work in a fast-paced environment
A flexible schedule that can accommodate some evening or weekend work as may be required
Language Proficiency: Bilingual preferred, Spanish and English
Experience facilitating client applications to public benefit programs
Experience in disaster recovery and/or housing support services or programs
Excellent verbal, interpersonal and written communication skills
Team player with the ability to work in a fast-paced environment
Ability to be flexible to handle multiple priorities and to work overtime as necessary
Strong planning and organizational skills
Self-starter and able to work independently
Demonstrated outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact, and diplomacy
Excellent problem solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions.
ICF offers an excellent benefits package, an award winning talent development program, and fosters a highly skilled, energized and empowered workforce.
ICF is an equal opportunity employer that values diversity at all levels. (EOE Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity)
Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email email@example.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.
Puerto Rico Remote Office (PR99)
ICF International, Inc