Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Case Specialist

Expired Job

State Of Iowa Des Moines , IA 50301

Posted 4 months ago

Job Description:

The Child Support Recovery Unit (CSRU) of Iowa Department of Human Services has a Case Specialist (Clerk Specialist) opening that performs casework activities of a quasi-administrative nature to conduct specialized technical and clerical processes.

The incumbent is integral to the successful delivery of services provided by CSRU, which exists to ensure families receive the financial and health support needed to sustain the well-being of their children. The culture at CSRU is one of collaboration, efficiency and outreach, designed to produce timely results for participating families, community partners and private corporations by providing online portals for convenient access to forms, information, processes and systems; and friendly responsive employees. The work environment is built around teamwork, where employees are valued, acknowledged for their contributions and encouraged to provide insights about processes. At CSRU we know our employees are our success. If this describes the work environment you envision for yourself, we invite you to learn more about this opportunity with continued review of this description; and to apply if the position is a fit to your abilities and career aspirations.

Who are we looking for? We're looking for you, if you can provide effective customer service with in person and telephone contact assisting customers who may be less than agreeable, and reluctant to establish, modify or pay an order of support; can remain tactful and compassionate during a stressful exchange; and be motivated to have productive and best possible outcomes for all parties while maintaining the integrity of the programs.

Incumbents successful in this position will demonstrate proficiency with the following Competencies:

  • Critical thinking to complete tasks independently managing case work.

  • Read and Comprehend complex instructions including federal, state and local laws, policy and procedures applicable to CSRU.

  • Accuracy in the production of work.

  • Prioritization of tasks and time to meet established performance goals and critical deadlines.

  • Interpersonal Savvy working with co-workers and assisting customers.

  • Problem Solving to deescalate stressed customers and minimize conflicts.

The Case Specialist may assist with establishment and specialized enforcement tasks as well as second level location through the internet and various automated systems. Therefore the following Technical and Clerical proficiencies with a high degree of accuracy are a must:

  • Communicate with inter and intra state agencies including: human services, attorneys, clerks of court, county sheriffs and other related entities to achieve the goals of CSRU.

  • Adjust and adapt to work pressures, change or difficult situations impacting people or groups without unusual stress reactions.

  • Manage group processes; encourages and facilitates cooperation, pride, trust and group identity; and foster commitment and team spirit in the achievement of unit goals.

  • Enter, retrieve, file, generate and correct case folders and/or information from ICAR and various data base systems.

  • Sort and scan physical mail; and index and retrieve electronic mail from Electronic Mail System.

  • Navigate in a Windows environment.

  • Proficient in Microsoft Office: Word, Excel: Outlook mail and the ability to learn and use other personal computer programs as necessary.

  • Perform mathematical calculations needed to accurately reflect support obligations.

  • Adhere to the confidentiality provisions stated in the Code of Iowa.

  • Write clear, concise letters that are grammatically correct

Check out the city in which this position is located Waterloo, IA. If you're looking for that just right community to nestle into and build a lasting career, then look no further than Waterloo, it's just that place. The city has been rated as one of the "Best Small Places for Business & Careers" by Forbes. Waterloo is one of two cities that comprise the Cedar Valley, with the other being Cedar Falls. The Waterloo/Cedar Falls metro is ranked 29th for leading locations for economic and job growth by Area Development. The Cedar Valley's commitment to quality of life shines through in its extensive recreational trails (more than 100 looped miles), state and county parks, professional and collegiate sports teams, seven public golf courses, and indoor hockey rink. The stunning, Cedar Valley SportsPlex includes indoor soccer fields, basketball courts, swimming pools, walking track, and workout areas. Enjoy small town living with all the conveniences low cost of living, quality educational systems, recreation minus the long commutes and high cost of living of large metropolitan cities. Located along the Avenue of the Saints, the Cedar Valley is easily connected to Saint Paul and Saint Louis and is less than a day's drive to all major Mid-west markets.

Minimum Qualification Requirements

Experience equal to three years of full-time clerical or closely related work;


an equivalent combination of education and experience, substituting graduation from high school, G.E.D. equivalency or satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs, for one year only of the required experience;


an equivalent combination of education and experience, substituting nine months or thirty semester hours coursework in an accredited business school, college or university for each year of the required experience;


certification from the State of Iowa Administrative Assistant Certificate Program will substitute for six months of the required experience;


employees with current continuous experience in the state executive branch that includes the equivalent of eighteen months of full time experience as a resident treatment worker or ClerkAdvanced.

For additional information, please click on this link to view the job description. Additional Qualification Requirements

  • This position requires high work Attendance with ability to Travel for occasional training and/or meeting.

  • Position requires successful completion of a criminal background check to include FBI fingerprinting.

  • Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Telephonic And Field Based RN Case Manager Des Moines IA

Unitedhealth Group Inc.

Posted 2 weeks ago

VIEW JOBS 1/1/2019 12:00:00 AM 2019-04-01T00:00 The more health care changes, the more certain values count. Like quality, patient-centric care, compassion and a dedication to going the extra mile. As a Telephonic & Field-Based RN Case Manager, you'll wear many hats and work in a variety of environments. But wherever you happen to find yourself, you'll gain a profound sense of satisfaction knowing you're helping to create a more efficient and effective health care system for everyone. This Case Manager position is primarily telephonic but will require some field visits as needed. This is a Telecommute / Work from home position in the Des Moines, Iowa area. If you are located in Iowa, you will have the flexibility to telecommute* as you take on some tough challenges. Primary Responsibilities: * Reach out primarily telephonically to members and also visit members in their homes and/or other settings as needed, including community centers, hospitals or providers' offices * Provide a complete continuum of quality care through close communication with members via in-person or on-phone interaction * Support members with condition education, medication reviews and connections to resources such as Home Health Aides or Meals on Wheels * Assist members with the transition from a care facility back to their home This role involves field visits as needed and you'll need to be comfortable dealing with a full range of in-home and facility-based environments. Most of the time you'll work autonomously, so the ability to stay focused and motivated is essential. Required Qualifications: * Current, unrestricted RN license in state of Iowa * Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area * 3 years clinical experience in a hospital, acute care, home health/hospice, direct care or case management * Computer/typing proficiency to enter/retrieve data in electronic clinical records; experience with email, internet research, use of online calendars and other software applications * Willingness to obtain CCM within 30 months of employment if you do not already have one * Access to high speed internet and office space from home for home office set up Preferred Qualifications: * Case management experience * Certification in Case Management * Home care/field based case management * Experience working with the needs of vulnerable populations who have chronic or complex bio-psychosocial needs * Bilingual skills * Experience in Home & Community based or Long Term Care services delivery Make a difference in countless lives, starting with your own. Join us and start doing your life's best work.(sm) * All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Registered Nurse, RN, case manager, case management, managed care, field-based, healthcare, health care, telecommute, work from home, Iowa, IA Unitedhealth Group Inc. Des Moines IA

Case Specialist

Expired Job

State Of Iowa