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Case Specialist

Expired Job

State Of Iowa Des Moines , IA 50301

Posted 2 months ago

Job Description:

The Child Support Recovery Unit (CSRU) of Iowa Department of Human Services has a Case Specialist (Clerk Specialist) opening that performs casework activities of a quasi-administrative nature to conduct specialized technical and clerical processes.

The incumbent is integral to the successful delivery of services provided by CSRU, which exists to ensure families receive the financial and health support needed to sustain the well-being of their children. The culture at CSRU is one of collaboration, efficiency and outreach, designed to produce timely results for participating families, community partners and private corporations by providing online portals for convenient access to forms, information, processes and systems; and friendly responsive employees. The work environment is built around teamwork, where employees are valued, acknowledged for their contributions and encouraged to provide insights about processes. At CSRU we know our employees are our success. If this describes the work environment you envision for yourself, we invite you to learn more about this opportunity with continued review of this description; and to apply if the position is a fit to your abilities and career aspirations.

Who are we looking for? We're looking for you, if you can provide effective customer service with in person and telephone contact assisting customers who may be less than agreeable, and reluctant to establish, modify or pay an order of support; can remain tactful and compassionate during a stressful exchange; and be motivated to have productive and best possible outcomes for all parties while maintaining the integrity of the programs.

Incumbents successful in this position will demonstrate proficiency with the following Competencies:

  • Critical thinking to complete tasks independently managing case work.

  • Read and Comprehend complex instructions including federal, state and local laws, policy and procedures applicable to CSRU.

  • Accuracy in the production of work.

  • Prioritization of tasks and time to meet established performance goals and critical deadlines.

  • Interpersonal Savvy working with co-workers and assisting customers.

  • Problem Solving to deescalate stressed customers and minimize conflicts.

The Case Specialist may assist with establishment and specialized enforcement tasks as well as second level location through the internet and various automated systems. Therefore the following Technical and Clerical proficiencies with a high degree of accuracy are a must:

  • Communicate with inter and intra state agencies including: human services, attorneys, clerks of court, county sheriffs and other related entities to achieve the goals of CSRU.

  • Adjust and adapt to work pressures, change or difficult situations impacting people or groups without unusual stress reactions.

  • Manage group processes; encourages and facilitates cooperation, pride, trust and group identity; and foster commitment and team spirit in the achievement of unit goals.

  • Enter, retrieve, file, generate and correct case folders and/or information from ICAR and various data base systems.

  • Sort and scan physical mail; and index and retrieve electronic mail from Electronic Mail System.

  • Navigate in a Windows environment.

  • Proficient in Microsoft Office: Word, Excel: Outlook mail and the ability to learn and use other personal computer programs as necessary.

  • Perform mathematical calculations needed to accurately reflect support obligations.

  • Adhere to the confidentiality provisions stated in the Code of Iowa.

  • Write clear, concise letters that are grammatically correct

Check out the city in which this position is located Waterloo, IA. If you're looking for that just right community to nestle into and build a lasting career, then look no further than Waterloo, it's just that place. The city has been rated as one of the "Best Small Places for Business & Careers" by Forbes. Waterloo is one of two cities that comprise the Cedar Valley, with the other being Cedar Falls. The Waterloo/Cedar Falls metro is ranked 29th for leading locations for economic and job growth by Area Development. The Cedar Valley's commitment to quality of life shines through in its extensive recreational trails (more than 100 looped miles), state and county parks, professional and collegiate sports teams, seven public golf courses, and indoor hockey rink. The stunning, Cedar Valley SportsPlex includes indoor soccer fields, basketball courts, swimming pools, walking track, and workout areas. Enjoy small town living with all the conveniences low cost of living, quality educational systems, recreation minus the long commutes and high cost of living of large metropolitan cities. Located along the Avenue of the Saints, the Cedar Valley is easily connected to Saint Paul and Saint Louis and is less than a day's drive to all major Mid-west markets.

Minimum Qualification Requirements

Experience equal to three years of full-time clerical or closely related work;


an equivalent combination of education and experience, substituting graduation from high school, G.E.D. equivalency or satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs, for one year only of the required experience;


an equivalent combination of education and experience, substituting nine months or thirty semester hours coursework in an accredited business school, college or university for each year of the required experience;


certification from the State of Iowa Administrative Assistant Certificate Program will substitute for six months of the required experience;


employees with current continuous experience in the state executive branch that includes the equivalent of eighteen months of full time experience as a resident treatment worker or ClerkAdvanced.

For additional information, please click on this link to view the job description. Additional Qualification Requirements

  • This position requires high work Attendance with ability to Travel for occasional training and/or meeting.

  • Position requires successful completion of a criminal background check to include FBI fingerprinting.

  • Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit

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Case Specialist

Expired Job

State Of Iowa