Case Manager-Homeless Services

Salvation Army USA Peoria , IL 61601

Posted 3 weeks ago

Overview

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of Christ. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Summary:

To provide case management services to the homeless population involved in the Peoria Social Service Family Shelter and Safety Net programs. To assist clients in overcoming barriers of challenges that lead to permanent housing solutions.

Responsibilities

Responsibilities:

  • Provide case management services to clients in the Family Shelter and Safety Net programs to include, but not limited to: reviewing intake material for accuracy, assessing client needs, case plan development and compliance, act as liaison to community resources and provide referrals to appropriate agencies.

  • Provide compassionate care to vulnerable population.

  • Insure that all clients have access to a case manager through appointments and walk ins

  • Establish first contact within 5 days

  • Meet with clients weekly or as otherwise determined

  • Attempt to meet for discharge planning

  • Maintain a flexible work schedule (non-traditional hours) to meet with shelter clients.

  • Carry a direct service caseload for all Family Shelter residents.

  • Document client information and progress through HMIS ServicePoint and SIMS as necessary.

  • Maintain case management time and activity log.

  • Record, track and submit statistical information as scheduled to maintain compliance with The Salvation Army and agency grant funding entities (DHS and United Way)

  • Attend monthly Continuum of Care (COC) meetings.

  • Become familiar with and knowledgeable of local community service providers.

  • Engage community service providers in a manner conducive to cultivating positive working relationships.

  • Be the first point of contact for any required client disciplinary action and/or resolution; rendering an appropriate resolution with flexibility, discretion, compassion and empathy.

  • Solicit the shelter aide response when navigating client disputes or grievances.

  • Perform shelter room inspections with shelter aides.

  • Conduct bi-weekly resident house meetings as necessary including regularly hosted life skills classes.

  • Provide client advocacy, counseling and case management as required by DHS ETH funding sources.

  • Perform follow up contact at regular intervals with discharged clients.

  • Maintain all client records ethically and confidentially.

  • Attend conferences, seminars and training as directed including regular staff meetings as hosted.

  • Other duties as assigned by the Peoria Social Service Director

Qualifications

Education:

Bachelor's degree in social work, sociology, criminal justice, psychology or human service related field. Consideration given to individuals with social service case management experience in lieu of a bachelor's degree.

Experience:

Computer proficiency in: Microsoft Word, Excel, Lotus Notes and HMIS ServicePoint is highly desired; excellent oral and written communication skills; familiarity with local resources, Continuum of Care and homeless service providers. Must have valid driver's license and have the ability to obtain clearance through the Army's insurance carrier; must undergo a criminal background check and attend The Salvation Army's "Safe from Harm" training. Individual must be willing to become familiar with and support the mission of The Salvation Army.

Physical Demands/ Work Environment:

This Position is required to do light to moderate physical work. In order to successfully perform the essential functions of this position, the individual is regularly required to remain stationary for some periods of time, use hands and fingers, communicate, move, occasionally required to position self to stoop, kneel or crouch, frequently required to reach with and use arms and hands as required in using standard office equipment and a PC. Specific vision abilities by this job include close vision, distance vision and ability to focus. The work environment for this position includes an office environment with a low-medium noise level.


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Case Manager-Homeless Services

Salvation Army USA