Case Manager/Career Navigator

Dynamic Workforce Solutions Gainesville , FL 32601

Posted 2 weeks ago

To be considered for an interview, you MUST also obtain a job order referral by going to Employ Florida (EF) at You must register in EFM and select to view and get a referral for the Job Order # to complete the application process. You can also visit one of our CareerSource North Central Florida offices

This is a 2- step application process:

  1. Obtain a referral in EF (see above) AND

2)Complete the DWFS application at

Job Title: Career Navigator

Reports to: Center Manager

Office Location: Gainesville, FL

Position Classification: Non-exempt

Wage: $15.75

Primary Objectives of Position: The Career Navigator provides employers with well qualified job candidates.

Essential Job Functions:

  • Helps businesses recruit applicants that match the qualifications/requirements of the job.

  • Connect businesses with job seekers, resulting in employment.

  • Maintain high levels of customer satisfaction from our business customers by providing valued and timely services.

  • Successfully place job seekers within jobs posted by assigned business accounts through proactive recruiting efforts.

  • Maintain knowledge of market research tools and trends in the industry or community.

  • Provides integrated workforce planning services to career center customers. Conduct effective intensive case management by identifying job seeker barriers and refer to appropriate resources (internal or external) to overcome barriers; career advisement including the development of individual employment/placement plans; conduct referrals to jobs, job placement or advancement and retention services.

  • Develop Individual Training Accounts (ITA) training and support service requests and submit to Scholarship Unit for review timely. The training participants will be engaged in must be geared toward meeting the needs of businesses.

  • Maintain continuous contact w/all participants in caseload to provide quality on-going case management; career advisement; and/or coaching support to customers. Monitor and document progress during the required core services period until training and/or certification goals & job placement goals are met.

  • Review participant file for completeness to ensure that all documents supporting program eligibility are in contained in file.

  • Ensures that case files meet or exceed the documentation requirements.

Other Job Duties: This job description is not intended to be all-inclusive.

The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally.

Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity


Education: Must have a Bachelor's Degree or equivalent.

Experience: At least two years experience in service area.

Must possess experience in data entry, Excel, Word, and PowerPoint. Experience in State data systems (EFM, OSST, FLORIDA) is preferred. Knowledge in Workforce Programs - WIA, TANF, SNAP, ES/UI, applicable Workforce Services programs. Be familiar with applicable federal, state, and local laws and regulations.

Skills/Abilities: Basic computer literacy including ability to use the Internet and Microsoft Office products.

Keyboarding skills mandatory. Ability to work in a team environment. Excellent interpersonal skills and customer-service orientation.

Strong oral and written communication skills. Bilingual candidates preferred.

Additional Requirements:
Must have valid driver's license and adequate vehicle insurance coverage.

Diversity is at the heart of our business. It is key to our people's passion for serving individuals and communities who seek to build a stronger workforce.

We strive to create a work environment that provides all our team members with equal access to information, development and opportunity. Furthermore, our commitment to diversity and inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme Customer Service. We recognize that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style and background bring richness to our work environments.

Such differences help us connect better with the workforce development needs of people we serve in our communities. We believe that attracting, developing and retaining a base of employees that reflects the diversity of our customers is essential to our success.

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Case Manager/Career Navigator

Dynamic Workforce Solutions