Case Manager

Who We Are

Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home.

A vital resource for healthcare, we are the region's largest employer, a dependable community partner, and are at the leading edge of clinical innovations.

We are looking for passionate, innovative, and caring people who will each bring their unique skills and perspectives to our workplace.

What You Will Do:

The Case Manager is responsible for providing supportive clinical services to patients and their families as a part of the multidisciplinary team with most emphasis on supporting eligibility screenings, coordinating with community partners, coordinating/facilitating discharge plans and auditing the medical record. Case Managers are an essential partner in our mission to serve our community by improving health and well- being while collaborating with our community partners.

Responsibilities and Duties

Provides administrative support to the Outpatient Behavioral Health Program.

Coordinates the admission process.

Provides insurance re-certification and/or school and work forms as needed.

Functions as an information source for all inquirers.

Ensures required signatures have been obtained, assists with medical records and supports with data entry/tracking census information.

Collaborates and coordinates care with outside providers.

Responsible for crisis response to mental health and/or medical crises in conjunction with the treatment team to promote crisis stabilization.

Assists the Clinical Supervisor and/or Program Manager and members of the treatment team as needed.

What You Will Bring:

Education

Bachelor's degree in Social Work, Psychology or related field required

QMHP/QMHP-Eligible

Experience

Minimum of two years relevant experience required

Certification & Licensures

BLS Certification (Basic Life Support) - American Heart 'Healthcare Provider' (HCP) - AHA approved required*

Certification in case management desirable.

• New hires must have American Heart Association (AHA) appropriate certification prior to completion of orientation.

Qualifications

Ability to work independently required.

Presents a positive image by professional appearance, attitude, personality, customer service and body language.

Ability to multitask, prioritize deadlines, and work well in both a team environment and independently required.

Excellent organizational skills required.

Excellent verbal/written communication and interpersonal skills required.

Knowledge of Microsoft Outlook and Word for data collection capabilities required.

Ability to build rapport with patients with a positive attitude and commitment to treat patients with dignity and respect required.

Ability to effectively assess, plan and implement therapeutic services in a multidisciplinary setting required.

Ability to mobilize and coordinate resources effectively required.

Knowledge of characteristics and service needs of persons with mental illness, and/or substance use history, behavioral disorders, language disorders, and other sensory impairments.

Knowledge of community mental health and public health in order to provide advocacy and enhance individual's treatment and access to resources.

Knowledge of principles, procedures, techniques, trends and literature related to mental health, substance use, and psychiatric/medical medications/treatments.

Knowledge of specific local, state, and federal regulations and resource eligibility.

General knowledge of counseling and behavioral management skills with dually diagnosed persons.

Ability to respond effectively to changes in the work environment in a positive and professional manner.

What You Will Get:

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan

• Dental and vision insurance

• Generous Paid Time Off

• Tuition Assistance

• Retirement Savings Match

• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing

• Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit valleyhealthbenefits.com.

Exclusions apply

We celebrate, support, and thrive on our differences for the benefit of our employees, our patients, and the communities we serve.

We are neighbors caring for neighbors, and our goal is always to help those we serve get well, feel well, and stay well.

EOE

Criminal Background Checks

VA State Police and/or WV State Background and Fingerprinting (WV Cares) (applicable state)

3rd party Background Check

FBI Fingerprinting

FLSA Classification

Exempt

Grade

314

Physical Demands

3 A Administration