Case Manager

Overview

Utah State University's Division of Student Affairs is hiring a full-time CARE Manager in the Connect Assist Refer Empower (CARE) Office at the Logan Campus.CARE Managers are non-clinical higher education case managers who work with the Connect Assist Refer Empower (CARE) Team and Behavioral Intervention Team (BIT) to support students and maintain a safe campus community.CARE Managers provide direct support for students experiencing significant difficulties which have affected their well-being and/or ability to successfully function at the University. The CARE Manager assists students in navigating the Utah State University systems, resources, and policies. CARE Managers meet with students to provide one-on-one support, assess resource needs, asses for risk to themselves or others, and connect them with resources (on-campus or in the community).

The CARE Manager reports to the Assistant Director of Student Conduct and Community Standards (Chair of the CARE Team). Please note: This is a non-clinical position and licensure is not required. However, experience in mental health counseling or social work is strongly preferred and our office will support employees seeking licensure.

Responsibilities

• Assess students for resource needs, identify barriers preventing students from accessing necessary resources, facilitate student access to support services and monitor as necessary to ensure resource needs are met.

• Assess students for risk to themselves or others; formulate and implement intervention plans to mitigate risk, enhance student success, and maintain safety of the University community

• Collect facts pertaining to students of concern; document in a clear, complete, concise and timely manner; and maintain accurate case records.

• Build and maintain positive collaborative relationships with University staff and outside agencies to provide care coordination and support through advocacy and referrals, maintain updated knowledge of resources and referral processes.

• Represent the CARE Office and CARE Team/BIT through outreach presentations, training sessions, or other university functions with the goal of educating and empowering our campus community to effectively support students of concern.

• Participate in applicable student support and coordination meetings with campus partners, including Connect, Assist, Refer, Empower (CARE) meetings.

• Other duties as assigned.

Qualifications

Minimum Qualifications:

• Master's degree in a related field (e.g., Social Work, Higher Education Administration, Counseling, Communication, etc.), OR a Bachelor's degree in a related field plus two years of related experience in mental health case management (e.g., referrals, suicide risk assessment, documentation and active follow-up, etc.)
• Experience working with individuals with mental health concerns or experiencing thoughts of suicide.

Preferred Qualifications:

• One or more academic year (9 months) of experience providing clinical mental health care under the supervision of a licensed professional within the last 5 years.

• Four or more years of experience as a higher-education case manager working with a CARE, BIT, or other threat assessment team.

• Experience providing higher education case management, clinical case management, or mental health counseling.

• Experience in suicide and/or violence risk assessment.

• Familiarity with USU's systems, resources, and organizational processes.

Knowledge, Skills, & Abilities:

• Knowledge of Title IX, FERPA, HIPAA, and current legal issues in higher education.

• Knowledge of mental health and wellness issues in college student population.

• Knowledge of violence risk assessment or threat assessment, risk management and violence prevention strategies and approaches and how to apply them in a university setting.

• Knowledge of student development theory and problems/issues typically encountered by college students.

• Excellent interpersonal skills.

• Excellent verbal communication skills (oral and written communication).

• Demonstrated ability to manage crisis situations and/or training in de-escalation techniques.

• Demonstrated ability to work effectively with a variety of student populations and concerns

Required Documents

Along with the online application, please attach:

Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under "Resume/CV" Cover letter to be typed/pasted at the end of your application

Document size may not exceed 10 MB.

Advertised Salary

Commensurate with experience, plus excellent benefits

ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

University Highlights

Founded in 1888, Utah State University is Utah's premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah's counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

Utah State is committed to cultivating a community of inclusive excellence where all perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU.

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university's ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu.

About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU's main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute's 2022 ranking for best-performing small cities in the nation.

• updated 04/2024

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU's non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

• updated 09/2023