Case Manager

The Case Manager (CM) is a health care professional who is responsible for overseeing the implementation of patients' health care services.

Facilitates the care of patients in the ambulatory care setting to ensure quality outcomes and appropriate utilization of health care resources. The CM works in collaboration with a multi disciplinary team in the planning, implementation and evaluation of medical and nursing care. Is a key member of a multi-disciplinary team whose primary objective is to care coordination close gaps in care. Performs all job duties and responsibilities in a courteous and customer-focused manner.

• Registered Nurse, State of Connecticut license required

• Bachelor's degree in Nursing or other health care related field required

• Minimum three years of clinical experience required.

• Experience in discharge planning, home health care, rehabilitative medicine, community health or managed care preferred.

• Knowledge of preventive service guidelines, clinical practice guidelines, behavior change theory, Medicare and Medicaid regulations and case management principles.

• Knowledge of clinical pharmacology and implications in high-risk populations.

• Knowledge of medical ethics and legal implications related to case management.

• Understanding of community resources and the needs of diverse populations.

• Excellent written and verbal communication skills required.

• Excellent documentation skills required.

• Excellent customer service and interpersonal skills including the ability to interact with internal and external customers and all levels of the organization required. And further the Mission and Philosophy of SHIP by treating all contact with respect, courtesy and patience.

• Strong problem-solving, analytical and decision making skills required.

• Strong organizational, planning and implementation skills with the ability to handle multiple project and timelines required.

• Demonstrates professional work behavior by following Service Standards

• Further the Mission and Philosophy of SHIP by treating all daily contacts with respect, courtesy and patience.