Case Manager - Supportive Housing Approaches That Impact Lives (Sail) Team

Housing Authority Of The County Of Salt Lake Salt Lake City , UT 84101

Posted 2 weeks ago

Tenant Support and Advocacy

  • Identify available housing options and assist clients with the application and move-in process.

  • Develop and maintain a comprehensive network of education, training, mental health, substance abuse, economic development and other supportive services for adults who have been chronically homeless.

  • Work with and support residents in their efforts toward self-sufficiency by defining goals that are clear, measurable and have a time frame.

  • Complete well organized case files that accurately reflect services provided.

  • Complete paperwork, monthly reports and case notes accurately and on a timely basis.

  • Attend and actively participate in case staffing and agency meetings, weekly and as requested.

  • Follow up on all referrals to ensure that adequate, appropriate services are being provided.

  • Assist residents with applying for, obtaining and maintaining benefits.

  • Collect program data to track resident progress on a monthly basis.

  • Research and have a working knowledge of a Housing First approach, as well as a client driven approach to supportive services.

  • Support residents in creating and maintaining a forum in which they can provide feedback for improvement.

  • Perform other duties as assigned.

Supportive Services and Community Partnerships

  • Proactively develop and promote self-reliance by helping residents access community resources.

  • Coordinate supportive services (i.e. mental health, transportation, substance abuse, etc.) with appropriate community agencies.

  • Evaluate needs and gaps in services and work to identify solutions.

  • Act as an advocate for clients when appropriate.

  • In collaboration with residents, organize, promote and participate in activities within the community that foster community, healthy resident relationships and overall program stability.

  • Support co-workers and work as a team to accomplish agency, department and program goals.

Program Tracking and Outcome Measurements

  • Complete all paperwork including but not limited to monthly reports, grant appeals and reports, data collection and other paperwork as needed.

  • Bachelor Degree in education, social work or related field.

  • Minimum of two years experience full-time paid related experience.

  • Computer literate.

KNOWLEDGE OF:

  • Issues impacting individuals that have been chronically homeless.

  • Methods and techniques of effective case management and assessment skills.

  • Social service programs and community resources.

ABILITY TO:

  • Solve complex situations and diffuse explosive situations.

  • Approach problems proactively with a solution focused method.

  • Communicate effectively both verbally and in writing.

  • Establish working relationships with residents, co-workers, and other professionals.

  • Work independently, as well as collaboratively.

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Case Manager - Supportive Housing Approaches That Impact Lives (Sail) Team

Housing Authority Of The County Of Salt Lake