Case Manager / Support Broker (Johnson County)

Public Consulting Group Knoxville , TN 37902

Posted 2 months ago


About Public Partnerships LLC

Public Partnerships LLC, a subsidiary of Public Consulting Group supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and "self" direct their own long-term home care.

Our role as the nation's largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at

Position Overview:

The core purpose of this role is to provide information, assistance and support to senior citizens and adults with physical disabilities participating in the consumer direction within CHOICES, (the self-directed service option within Tennessee's Home and Community Based Medicaid Service Waiver) to assist them with the responsibilities of self-direction, including the responsibilities of being an employer.

Watch the "What We Do" video on our webiste:


Marketing and Outreach:

  • Assist state agency representatives in marketing Self Direction to prospective Participants, family members, representatives, service providers, others through development, revision and distribution of program materials, and through individual and group presentations, home visits and telephone contacts.

  • Explain the roles and responsibilities of self-direction to Participants and their appointed representatives, including the responsibilities of being an employer, hiring and supervising workers.

  • Explain the roles and responsibilities of Public Partnerships in providing Financial Management services to Participants/representatives, including the responsibility for payroll processing and payment, and the responsibility for tax withholding and reporting.

  • Explain the roles and responsibilities of Public Partnerships in providing Support Broker services to Participants/representatives, including the responsibility of assisting with the enrollment process and interfacing with the Participants DIDD Case Manager to meet the needs of the Participant related to Self-Direction.

Participant Enrollment, Orientation and Training:

  • Assist interested and eligible participants to enroll in self- direction, including completion and submission of enrollment packets, employer packets and employee packets.

  • Enter participant/representative information into Public Partnerships portal used for project management and reporting and forward enrollment packets for participants/representative and workers to Public Partnerships financial operations center for processing.

  • Provide participants/representatives with practical skills training as needed in areas such as: developing a job description for workers, recruiting, selecting, hiring, training and supervising employees; and communication with support brokers and case managers.

  • Communicate with participant's case manager upon initial receipt of referral and throughout the enrollment process so as to keep them informed of any issues and/or potential enrollment delays.

Assist Participants to Recruit and Retain Employees:

  • Assist participant/representatives as needed to identify, recruit, select, hire, train, schedule, manage/supervise, and terminate employees. Ensure that all employees have completed required background and registry checks prior to provision/payment for services.

  • Assist participants/representatives as needed to provide mandatory training required of all employees/employers prior to providing paid services.

  • Assist participants/representatives as needed to provide ongoing annual training/certification required of all employees.

Monitoring and Reporting:

  • Monitor participant health, safety and welfare and report any concerns to participant's case manager and other entities as necessary.

  • Conduct monthly voice to voice contact calls, and open enrollment/family sessions.

  • Conduct semiannual in person home visits.

  • Assist with resolution of timesheet submission and payroll issues.

  • Maintain member and employee files and records according to prescribed HIPAA standards.

  • Maintain participant/worker communication by creating and updating support tickets in the Public Partnership web portal.

  • Document and report evidence and observation of member or representative inability to self-direct.

  • Report and respond to all participant/representative complaints regarding PPL services using required reporting processes and systems.

  • Report and respond to all participant/representative grievances using required reporting processes and systems.

  • Report and respond to all critical incidents, including any and all allegations or reports of suspected abuse, neglect, fraud and exploitation.

  • Work with DIDD case manager to develop the ISP, calculate budget allotment for the ISP and identify community resources to assist participant in attaining goals identified in the ISP.


Minimum Qualifications:

  • Bachelor's Degree in Human Services field from an accredited institution AND at least one-year professional experience working with one of the following populations: elderly, adults with physical disabilities, individuals with intellectual, and persons with developmental disabilities.


  • Bachelor's Degree in any field from an accredited institution AND at least two years' professional experience working with one of the following populations: elderly, adults with physical disabilities, individuals with intellectual, and persons with developmental disabilities.


  • Associate's degree in Human Services field AND at least 5 years' professional experience working with one of the following populations: elderly, adults with physical disabilities, individuals with intellectual, and persons with developmental disabilities. For support brokers working with Persons Supported in the SDWP waiver only, five years' professional experience working with persons who have an intellectual disability, without the preceding educational requirements meets the minimum qualification.


This is a remote position which encompasses the state of Tennessee and covers the East region of the state.

All candidates must live in the state of Tennessee


EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

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Case Manager / Support Broker (Johnson County)

Public Consulting Group