Case Manager (Hsc3) - Doh8072

This is a full-time, permanent, Health Services Consultant 3 (HSC3) position.

Health Systems Quality Assurance

Office of Investigative & Legal Services

Location:  Tumwater, WA (flexible/hybrid)

Make a difference.

As a Case Manager (HSC3), you'll coordinate the complaint response process relating to allegations of violations of the Washington Uniform Disciplinary Act (UDA).

Responsibilities include, but are not limited to:

• Coordinating the complaint response process for health care professionals relating to allegations of the UDA violations, including those related to an applicant's qualifications under RCW 18.130.055. Maintaining accurate and thorough records of decisions made by the disciplining authority.

• Conducting initial review of reports in preparation for disciplining authority's initial assessment decision.

• Monitoring case activities and tracking the case through final resolution.

• Identifying required participants for Case Management Team's (CMT) and panels and scheduling presentation of new complaints to these for initial authorization for investigation.

• Presenting to the disciplining authority a concise and accurate summary of the information contained in the case file to include the results from all the above research and analysis. Facilitating and leading discussions ensuring that a sound and defensible decision is made.

• Coordinating review of completed investigative reports for board and/or commission-regulated professions.

• For secretary-regulated professions, reviewing the completed investigation report and providing a complete and concise summary of the report and recommendation on case disposition to the disciplining authority.

• Assisting in the development, implementation, and administration of agency, division, office, and/or profession-specific statutes, rules, policies, and/or procedures that relate to the complaint response and disciplinary process.

Our Ideal Candidate.

Has a driving passion for the work, brings humility to their job and interactions, and understands how their actions affect others. They see the needs and objectives of others and take them into account while achieving their objectives, and they adapt their approach and expectations accordingly. They demonstrate resilience and outward behaviors even when confronted with others who are not open or collaborative.

Essential Requirements & Qualifications

Note: Experience defined below may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.

• Option 1: Six (6) or more years of management or consultative experience in a health services program.  Examples of a health services program include, but are not limited to, healthcare administration, reimbursement, planning, rule or legislative implementation, government programs, etc.

• Option 2: An associate degree or higher; AND four (4) or more years of management or consultative experience in a health services program. Examples of a health services program include, but are not limited to, healthcare administration, reimbursement, planning, rule or legislative implementation, government programs, etc.

• Option 3: A bachelor's degree or higher in business administration, public administration, law, public health, health administration or a related field; AND two (2) or more years of management or consultative experience in a health services program.  Examples of a health services program include, but are not limited to, healthcare administration, reimbursement, planning, rule or legislative implementation, government programs, etc.  

Desired Skills & Preferred Experience

• Demonstrated familiarity with the Uniform Disciplinary Act, RCW 18.130, WAC Title 246, and the Washington Administrative Procedure Act, RCW 34.05.

• One (1) or more years of experience in the following areas:

• Representing a government or non-profit organization to the public by responding to complex regulatory or public health questions.

• Working with partners/collaborators on complex and high visibility regulatory issues.

• Compiling and analyzing data and information for reporting purposes.

Join a great team and lead us into the future

The Division of Health Systems Quality Assurance (HSQA) oversees Washington State's healthcare delivery system, which includes licensing and regulating over 400,000 healthcare professionals and 7,000 facilities. The HSQA Office of Investigative and Legal Services (OILS) supports the agency and division mission by implementing the discipline procedures for health and health-related professionals and businesses as required under the Washington Uniform Disciplinary Act, RCW 18.130 (UDA).

Work Location & Flexibility

The duty station for this position is in Tumwater, WA. Telework (mobile work) is currently expected. When approved, the incumbent is expected to report to the duty station for work activities as needed. Partial telecommuting may be an option subject to supervisory approval.

Work that matters

Public health promotes and protects the health of all people in the state of Washington, in the communities where they live, learn, work, and play. We understand that our efforts to achieve more equitable health outcomes for the communities we serve begin with our ability to operationalize and institutionalize equity throughout our internal policies, systems, and practices.

About DOH

Join the Washington State Department of Health (DOH) and be part of a dynamic team dedicated to safeguarding public health. As a frontline defender of our communities, DOH collaborates with partners around the clock to impact the lives of every Washingtonian and visitor. We're not just an organization; we're a catalyst for change, guided by our core values of Equity, Innovation, and Engagement. Our Transformational Plan for the future of Washington's health is in motion, and we invite you to make a meaningful impact on the well-being of the state by joining us in this exciting journey. Your work at DOH truly matters.

Why DOH

We are dedicated to your work-life harmony and offer one of the most competitive benefits packages in the nation, designed to support your lifestyle. To learn more about "Why DOH", visit Work@Health.

How to Apply

Intrigued? Click "Apply" to submit your detailed application profile along with the following:

• Remember to showcase your relevant education and experience in your application.

• Application packets must include the following:

• A cover letter (without personal pictures) describing how you meet the qualifications and why you are interested in this position.

• A current resume (without personal pictures).

• Three (3) or more professional references, to be listed in your profile under the references section, which includes at least one supervisor, peer, and (if you have supervised staff) someone you have supervised or led.

• Do not submit private information including social security numbers, year of birth, etc.

• The hiring manager WILL NOT review additional supplemental attachments. DO NOT attach or submit the following:

Veterans: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year.

Union Representation

This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative. 

Equity, Diversity, and Inclusion

We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.

DOH is an equal-opportunity employer. We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran's status, military status, genetic information, sexual orientation, gender expression, or gender identity.

Questions and Accommodations:

If you have questions about this position, please contact Danielle Dahm at, Danielle.Dahm@doh.wa.gov.

For persons with disabilities, this document is available in other formats, please call 800-525-0127 (TDD/TTY 711) or email doh.information@doh.wa.gov.

Technical Support: Can't log in, password or email issues, error messages? NEOGOV provides technical support at 1-855-524-5627.

Conditions of Employment/Working Conditions

With or without an accommodation, I am willing and able to:

• Work Monday

• Friday, from 8 a.m.

• 5 p.m. but willing to occasionally adjust work-schedule to meet business needs, which may include evenings and weekends.  A flexible work schedule will be considered upon request and supervisor approval.

• Occasionally travel, statewide and out-of-state when necessary to perform the core functions of this position.  This may require overnight or multiple nights lodging.

• Legally operate a state- or privately-owned vehicle OR provide alternative transportation while on state business.

• Participate in emergency response exercises and emergency events/high-priority assignments, as assigned.

SUBSCRIBE to DOH Job Alerts

This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) advertised in this recruitment are filled, this recruitment may only be used to fill additional open positions for the next sixty (60) days.

Only applicants who follow the directions and complete the Application Process in-full will have their responses reviewed for consideration.

Education and experience selected, listed and/or detailed in the Supplemental Questions must be verifiable on the detailed applicant profile submitted.