Works collaboratively with an assigned panel of physicians to manage the patient's specialized needs. The managing team does differ according to the chronic disease. Duties include assessment to identify member needs and development of specific care management plan to address needs. In conjunction with the Physician, implements care/treatment plan by coordinating access to health services across multiple providers/disciplines, monitors care, makes determination to arrange transportation and transfer patient if indicated, identifies cost-effective measures, makes recommendations for alternative levels of care and utilization of resources, promotes self-care management and ensures paper work is completed. Is an indirect caregiver. Complies with other duties as described. Must be able to work collaboratively with the Multidisciplinary team.
Evaluates and identifies members' needs.
Interfaces with Primary Care Physicians, Specialists and various disciplines on the development of case management plans/programs.
Monitors and evaluates the effectiveness of the case management plans and modifies as necessary.
Coordinates the interdisciplinary approach to providing continuity of care, including utilization management, transfer coordination, discharge planning and obtaining all authorizations/approvals/transfers as needed for outside services for patients/families.
Acts as a clinical liaison, per their specialty, with outside agencies such as County CCS, non-plan facilities, outside providers, employers and/or workers' compensation carriers and third party administrators.
Prepares reports, communicates program changes to appropriate staff and develops protocols in accordance with state regulations.
Acts as a patient advocate and educator to assure that the patient has the knowledge to care for his/her condition and patient is educated and empowered to be responsible for participating in the plan of care.
Develops individualized patient/family education plan focused on self-management, delivers patient/family education specific to a disease state.
Develops and updates training and educational materials and presents to appropriate staff, members and families.
Facilitates patients' return to normal daily activities by teaching and making appropriate referrals for outside services/continued care.
Consults with internal and external physicians, health care providers, discharge planners, and outside agencies regarding continued care/treatment or hospitalization or referral to support services or placement.
May need to facilitate transportation and housing arrangements for patient.
Coordinates transmission of clinical and benefit treatment to patients, families and outside agencies.
Participates in data collection and analysis of clinical outcomes of care and customer satisfaction standards.
Participates in the formulation and implementation/monitoring of action strategies and outcomes of care or customer service.
Ensures that accurate records are maintained of the care associated with each patient.
Interprets regulations, health plan benefits, policies, and procedures for members, physicians, medical office staff, and contract providers and outside agencies.
Bachelor's degree or equivalent four (4) years of experience required.
For positions in High Risk Infant Program:bachelor's degree in nursing or related field required.
Licenses, Certifications, Registrations
Demonstrated ability to utilize/apply the general and specialized principles, practices, techniques and methods of utilization review/management, care coordination, transfer coordination, discharge planning or case management.
Working knowledge of regulatory requirements and accreditation standards (TJC, Medicare, Medi-Cal, etc.).
Demonstrated ability to utilize written and verbal communication, interpersonal, critical thinking and problem-solving skills required.
Computer literacy skills required.
Bachelor's degree in nursing or healthcare related field preferred.
Case Management Certification or certification in the area of specialty preferred.
Candidate with knowledge and experience of inpatient and outpatient healthcare settings.
Experience in managing complexity d/t both medical and psychosocial issues.
Ability to demonstrate strong communication skills and highly motivated to be part of a flexible, interdisciplinary patient-centric team, working with departments across the continuum of care.
Strong clinical and social competency, program development and collaboration skills are highly valued.
The Bridge Clinic sees patients who are high-risk for readmission and/or bounce back to ED.
The role serves to support various patient needs, case managing and communicating with various disciplines
Able to work weekends.
Primary Location: California,Harbor City,South Bay Medical Center 25825 Vermont Ave.Scheduled Weekly Hours: 0Shift: DayWorkdays: Mon, Tue, Wed, Thu, Fri, Sat, SunWorking Hours Start: 7:00 AMWorking Hours End: 7:00 PMJob Schedule: Per DiemJob Type: StandardEmployee Status: RegularEmployee Group/Union Affiliation: SCNSCJob Level: Individual ContributorJob Category: Nursing LicensedDepartment: Bridge Program/Bridge ClinicTravel: Yes, 10 % of the TimeKaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
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