Case Manager

Salvation Army USA Minneapolis , MN 55415

Posted 2 months ago


This position is responsible for establishing and maintaining working relationships with the residents of HOPE Harbor by implementing a case plan, establishing goals and evaluation of services provided, and by providing direct services to residents in a professional manner. This is a regular full time position with a work week expectation of 40 hours per week.


  • Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This should include, but not necessarily be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients and visitors; respect of others' property and person, professional and appropriate communication to and about co-workers, supervisors and subordinates.

    Support the Mission of The Salvation Army by treating every donor, contact and colleague appropriately and without discrimination of any kind. Adhere to the guiding principles of The Salvation Army's social services ministries as outlined in Faith In Action with an emphasis on intentional outreach in the area of pastoral care to those we serve. Conduct client interviews to determine eligibility for programs, which may include housing, medical assistance, mental health assessments, chemical dependency referrals and assist with applications for all eligible services.

    Implement and establish a case plan for each resident living in HOPE Harbor, maintain and document appropriate client records and maintain statistical information. Assist individuals with all aspects of direct services, including move-in and move-out procedures, weekly home visits, case management services, advocacy and referrals. Maintain required statistics as directed by the funding providers and the Program Director.

    Transport residents as needed. Participate in community meetings and networking. Participate in office and department meetings, and other continuing educational seminars as appropriate; participate in community meetings and networking as requested by the Program Director.

    Participate in month supervision meetings with the Program Director Assist in planning and implementation of seasonal activities as requested. Assist with other departmental functions as requested (i.e. Disaster, special events, etc.) Other duties that are specified to the office as assigned.


Bachelor's degree in a human services or Social Work. Experience and knowledge in the fields of Mental Health, Chemical Addiction and Homelessness preferred.

Understand the delivery of Social Services and eligible benefits in relation to the above fields of knowledge. Ability to work well with clients of diverse cultural and socioeconomic groups; respects confidentiality; able to work within ethical and legal parameters of social services. Ability to accept supervision and work with a team of co-workers.

Ability to work in an independent manner with little direct supervision. Willingness to work in an environment with a flexible work schedule and in a team environment. Willingness to support the philosophy, goal, mission, and objectives of The Salvation Army.

Must be able to pass the Salvation Army background checks and meet the MVR driver's qualifications. It must be understood by the incumbent that the provisions of Safe From Harm will apply upon commencement of employment and also understood that the required Safe From Harm training be satisfactorily completed within the first thirty (30) days of employment.

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Case Manager

Salvation Army USA