Case Manager, Risk Operations

Facebook Austin , TX 78719

Posted 3 days ago

The mission of the Facebook Risk and Payments team is to serve our global community by providing payment support and protecting individuals and businesses against financial abuse. Within the Risk and Payments team, Risk Investigations is responsible for overseeing day-to-day fraud management for Facebook's suite of payments products. We define performance metrics, build monitoring and alerting systems, analyze new fraud trends, scale operational workflows, and build and manage rules to detect and prevent abuse.

Case Manager, Risk Operations Responsibilities

  • Apply a data-driven approach to identify, understand, and scope emerging fraud trends on the Facebook platform

Drive key performance metrics such as fraud losses, false positives, and operational efficiency

Partner with Data Science, Product, Engineering and Operations teams to solve problems at scale

Implement effective countermeasures to eliminate fraud based on these identified patterns

Manage and perform rapid-response root cause analyses, including after-action reviews

Minimum Qualifications

  • Demonstrated analytical-thinking and problem-solving experience
    2+ years experience manipulating data sets and drawing insights from data

Experience defining, utilizing and communicating performance metrics

Bachelor's degree in Business, Science, Engineering, Economics or equivalent experience

Preferred Qualifications

  • Experience manipulating large data sets in SQL or equivalent, and drawing insights from data

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.

Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.



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Case Manager, Risk Operations

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