This position will reside and travel in the following counties Whitley, McCreary, Knox, Laurel, Jackson, Clay or Leslie.
The Case Manager of VOA Justice is responsible for providing case management services to individuals who are engaged with the RJ program, in accordance with the vision and mission of Volunteers of America.
Bachelor's degree in Social Work, Psychology, Sociology, Human Services, or related field; Minimum of three years' experience in direct case management or client service coordination; Experience in working with youth or juvenile offenders is highly desired; Excellent interpersonal skills with demonstrated abilities in written reports/business correspondence is required; Effective oral communication skills to include demonstrated ability of public speaking or presentations to groups; Proficient with MS Office software.
Working knowledge or understanding of the juvenile justice system and processes is preferred; Demonstrated ability to effectively resolve problems through creative thinking and ability to analyze facts and data to formulate decisions; Able to work flexible hours, including evenings and weekends, as needed; Travel throughout the catchment area, which includes the counties of Whitley, McCreary, Knox, Laurel, Jackson, Clay and Leslie, is required.
1 Compile, inputs and tracks case information.
2 Facilitates process for assigned cases
3 Maintains communication with all parties to assigned cases, including victim's family, offender, offender's family, community representative(s), etc.
4 Regularly reviews conference agreements and monitor progress and completion of the agreements
5 Coordinates facilitator caseload and monitors conferencing progress
6 Provides case management services for conference participants
7 Documents conference process and case management activities
8 Conduct comprehensive assessments, and reassessments, to determine the need for housing, medical, social, educational, and other identified services.
9 Assists in the recruitment and training of facilitators
10 Assists in the education and development of facilitators
11 Engages and educates community organizations regarding Restorative Justice
12 Cultivates and maintains relationships with community organizations to provide support services for conferences participants
13 Identifies community resources and develops cooperative relationships with other social service providers.
14 Represents agency programs, policies and procedures accurately in the community and with other social service agencies.
15 Maintains accurate case records, which includes proper documentation of all meetings with clients.
16 Gathers and maintains data for program evaluation
17 Provides written reports and case file documentation as required.
18 Seeks and engages in personal and professional development opportunities.
19 Participate in monthly staff meetings and lead in trainings/discussions as assigned.
20 Assist with special projects as assigned.
21 Assist with reporting requirements as assigned.
Effect on End Results:
1.To ensure high quality, comprehensive service delivery to individuals
2.To ensure the continuation of accreditation of the programs.
3.To maintain compliance with regulations and requirements outlined in VOA policies and procedures, and to maintain compliance with funding sources.
4.To model agency core values of integrity, compassion, diversity, commitment & justice to all internal and external contacts.
Volunteers Of America - Mid-States