Case Manager Program Specialist

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Job Type

Full-time

Description

Work Hours: 8:30 a.m.

• 5:00 p.m. (some weekends & evenings)

Workdays: Monday

• Friday

Location: 2018 Avenue B #100, San Antonio, TX, 78215

Mission: The mission of Catholic Charities is to provide for the needs of our communitythrough selfless service under the sign of love.

Summary:

The Case Mgt. Program Specialist will focus on the serving youth with education & career case management services. The Specialist will serve refugee youth between the ages of 15-24 years, building client marketable skills and collaborate with the in-house employment program. The Specialist will also network with local colleges and assist youth with attending higher education courses. The Specialist will work with the coordinator, and act as a liaison for Catholic Charities, refugee youth and the mentors, and will represent the program in a professional manner especially when in the field and building collaborative partnerships. This Specialist will work with youth to develop short- & long-term goals and will guide them towards completing their Service Plan while enrolled in the program.

Position Responsibilities:

• *Able to work with refugee youth, ages of 15-24, to provide Education and Career case management.

• *Conduct orientation, client enrollment and verify client eligibility.

• *Provide academic support to students needing guidance in school, such as: tutoring, setting up parent/teacher meetings, assist with college applications, enrolling youth in vocational/GED programs, applying for student financial aid and or other school related services.

• *Will create spreadsheets and other tracking tools to keep organized and to document services to youth. Able to input, and retrieve data from and external online Refugee Database, to keep track of all client information and program goals.

• Collaborate and refer clients with other in-house programs, including Employment, Education and Case Mgt.

• Perform additional supportive services and make referrals to community partners for youth when necessary.

• Perform regular maintenance of client's case files.

• Outreach and present to community partners such as school districts, universities and colleges and other entities to collaborate on potential partnerships and recruiting of mentors.

• Outreach to potential clients by conducting home visits or other outreach efforts and follow procedures for enrolling youth into the Refugee Youth Mentoring Program.

• Assist program staff to organize social and civic engagement events, for mentors and youth. Assist with creating social engagement activities for clients and organizing the event. (Scheduling client's transportation, transporting clients in agency vehicles, organizing the event, helping set up event activities, conduct outreach to clients who are in the program, confirm client's attendance, chaperone/supervise clients during the event, and ensure their safety).

• Other duties as assigned by Director.

Competencies:

Communication

Critical Thinking

Leadership

Building Collaboration

Solution Oriented

Requirements

Minimum Qualifications:

• Education

• Bachelor's degree in social service or business-related field.

• OR Experience

• Minimum of (1) years working in a social service environment that demonstrates a sensitivity and appreciation for diverse cultural populations, and or experience working with volunteers or mentors

• is preferred.

• License and Credentials

• Reliable transportation

• Valid driver license

• Valid vehicle insurance

• Ability to operate an agency 12 passenger van on an as needed basis for program activities and events.

• Must be 21 years of age and adhere to the CCAOSA policy, which will not allow anyone under the age of 21 to operate an agency vehicle.

Minimum Knowledge and Skills:

• Minimum of 1 years' experience in working in a social service environment that demonstrates a sensitivity and appreciation for diverse cultural populations is preferred.

• Experience with personal computer, various computer software, email and Microsoft Works, specifically Excel.

• Must be detailed oriented, organized, self-motivated, work well independently and on a team.

• Must have good written and verbal skills.

• Must have good critical thinking and problem-solving skills.

• Ability to maintain appropriate ethical boundaries and professional client relationship.

Travel Requirements:

• Travel requirements for the position includes __30% local and __0% overnight.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at www.ccaosa.org. You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted.

Salary Description

$23.00