The Case Manager is the primary contact between Innovative Project patients, referents and residential providers and program goals. This position is responsible for executing assessments, documenting results and progress in the client management system, actively collaborating with Innovative Project counselors, communicating routinely with all participants on their case load, providing direct services and coordinating referrals to external agencies for services. The Case Manager assists participants in moderating the effects of incarceration, substance abuse, financial distress, family needs, housing, and mental health.
PRIMARY DUTIES AND RESPONSIBILITIES:
Orients new patients to the program rules and expectations.
Monitors and documents patient compliance in all areas of treatment.
Performs comprehensive assessments to recognize patient need for support services.
Facilitate curriculum in a classroom/group setting in a matter that fosters growth and learning and engages participants for the purpose of self- awareness, job readiness and career progression that is designed for adults that were formerly incarcerated and may have had a history of mental illness and/or substance abuse.
Assist patients with long-term employment goals, recording their work history, strengths, personal culture (as defined by each person), justice involvement, and other factors that relate to a current vocational goal.
Create and update records and databases with, financial and other data tracking documentation of support services funds.
Assists patients with problem solving and developing living skills while promoting a clean and sober life style.
Coordinates with Community Resources on a variety of topics including Housing, Child Care, and transportation, and employment.
Maintain quality of care consistent with or exceeding standards set by State of Washington regulations and any other accrediting and/or contracting bodies with whom Pioneer Human Services does business.
Engage in clear, consistent, and professional communication with all clients, program staff, service providers and community members.
Interact with community partners, as needed, in support of treatment.
DOCUMENTATION AND COMMUNICATION:
Maintains consistent communication with supervisor and team as to the status and progress of program participants.
Documents and tracks support service funds on a daily basis.
Evaluate program for effectiveness through formative and informative assessments.
Assess, design, develop, implement and evaluate new and current programs including the use of best, promising and evidence based practices.
Maintains up-to-date client tracking database.
Student Services/Community Outreach:
Completes Individual Service Plan for each new client with information from the client, mental health practitioners, and with permission, family members or past employers.
Collaborate with Workforce Development team in holding students accountable for follow through and compliance of program expectations.
Collaborate with Pioneer staff and community partners to conduct prospective employer and community outreach.
Participate and host community and employment events.
Disseminates job openings and pro-social opportunities to patients.
Serves as liaison with community resource agencies, establishing contact relationships with community agencies, landlords and other resources.
Substance Use Disorder Services:
Under the supervision of a Chemical Dependency Professional Supervisor, the Chemical Dependency Professional/Trainee is responsible to provide quality treatment services to individuals with substance use disorders at Pioneer Human Services (PHS) using evidence-based and promising practices, effectively meeting the need of PHS's clientele.
Diagnose substance use disorder conditions in accordance with the most recently published Diagnostic and Statistical Manual (e.g. DSM-5) and ASAM requirements.
Maintain complete and accurate documentation of all activities (including, but not limited to: case files and records, progress notes, case plans, reports, case summaries and billing information) on a professional, self-directed basis.
KNOWLEDGE, SKILLS, AND ABILITIES:
Word processing, spreadsheet and database experience necessary
Must be flexible enough to respond to shifting priorities and to take direction from program administrative staff members
Must employ strong organizational skills; be detail-oriented, and able to perform multiple tasks
QUALIFICATIONS FOR THE POSITION:
(Any Equivalent Combination of Knowledge, Skills, Abilities, Education, and Experience)
AAS degree in related field or three years of related experience. CDP/CDPT licensure required
At least two years acceptable office experience
At least 1 years of work experience in guidance, counseling or job placement. Work experience may be substituted with a specialized degree or certification in the field of guidance, counseling, or career development.
Ability to pass Washington State Correctional Background check.
Currently has an active CDPT/CDP licensure for State of Washington.
50% of time office setting within Geiger Correctional Facility or Emerson Clinic. 50% of time out in the field interacting with community partners and directly with patients
BENEFITS FOR FULL-TIME EMPLOYEES
Tuition Assistance program: Pioneer pays 100% of the tuition for a bachelors degree, and 50% for graduate programs.
Pioneer contributes 4.5% of employees' annual salaries into retirement plans. An additional 3.5% match is offered to those who contribute 6% of their own salary.
Full-time employees accrue 10 days of vacation their first year and 15 days their second.
Other benefits include participation in the Life Assistance Program and public transportation reimbursement of $25 per month.
Employee Recognition Program (PERC Rewards). Rewards include gift cards, additional time off, weekend getaways and other items.
Pioneer Human Services