Case Manager - Permanent Supportive Housing

OVERVIEW

The case manager will work in our congregate or scattered site supportive housing program(s) in Brooklyn for women and women with children who have experienced chronic homelessness, mental illness substance use disorder or a disabling medical condition. The Case Manager will carry a caseload of individuals, families, or a combination of both and will deliver services to support the goals of housing stability, family stabilization, independent living, and financial security.

RESPONSIBILITIES

• Conduct initial intakes and assessments and annual assessments as required.
• Develop initial Individual Service Plan (ISP) including relapse prevention plans with all caseload tenants. Conduct quarterly ISP reviews and annual ISP updates with caseload tenants as required.
• Provide case management, counseling sessions and support services as required.
• Refer tenants to other agencies, community service providers and resources as needed. Collaborate with providers to ensure compliance.
• Escort tenants to appointments as needed.
• Assist families and/or individuals with achieving goals of self-sufficiency and independent living.
• Work with individual and/or the entire family to improve family functioning.
• Maintain/update case notes and other data in AWARDS database as required. Document all interactions with tenants in AWARDS within 72 hours.
• Ensure progress notes provide accurate and detailed notes on needs, challenges and barriers, and progress and successes for all family members.
• Maintain tenant case files that are organized and easy to navigate.
• Ensure case files include AWARDS and supporting documentation for all family members as required.
• Maintain housing goal of zero rental arrears for each family and/or individuals.
• Provide emergency and crisis interventions.
• Conduct monthly home visits as required for entire caseload.
• Attend program meetings, agency-wide meetings, and staff training.
• Perform program objectives in accordance with HousingPlus and government funder policies and procedures.
• Other tasks as assigned.

Requirements

• Bachelor's in Human Services or related field
• Minimum of 2 years’ experience working with families around the issues of homelessness, Mental Illness and/or Substance Use Disorder.
• English/Spanish speaking preferred, not required.
• Experience working with veterans preferred, not required.
• Ability to work as a team member.
• Familiarity with Human Resource Administration (HRA) policy and procedures.
• Excellent organizational, interpersonal communication, and writing skills.
• Proficient computer skills including Microsoft applications (Outlook, Work, Excel, PowerPoint) and Google Suite. Must possess the ability to format and work within spreadsheets and Word Documents. Experience using case management databases preferred.
• Must be able to walk a minimum distance of 4 city blocks and climb a minimum of three flights of stairs.
• Some evening/weekend hours may be required.

Benefits

Salary: $45,000 - $47,000

• Medical, Dental, Vision, Commuter Benefits
• Supplemental Insurance at your discretion
• Access to discounted entertainment benefits