Case Manager - Community Support Services

Case Manager - Community Support Services

Facility Location: Port Angeles, WA State (not a remote position)

Department: Community Support Services

Reports to: Community Support Services Supervisor

Pay Range: $21.15 to $26.95 per hour (DOE/DOQ)

Hours per Week: 40 hours

Work Days: Monday to Friday

Benefits:

• Medical, Dental & Vision Insurance

• Vacation, Sick Leave, Float Days & Paid Holidays

• 403(b) Retirement Plan

• Life Insurance

• Long Term Disability

• Wellness Program

• Employee Assistant Program

• LifeFlight Membership

• Education Allowance

JOB PURPOSE: Provides a range of case management services on site and in the community to assist adults in attaining the goals established in their Individual Treatment Plans. Assures that services are congruent with age, strengths, supports and cultural framework of the individual being served.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Plans, implements, and coordinates services required to meet the health and human service needs of clients.

• Develops strengths based, recovery oriented and person-centered Individual Service Plans to address individual needs and guide the focus of treatment.

• Provides ongoing assessment of a client's cognitive, emotional, physical, social, and vocational strengths and needs.

• Provides intensive case management services to promote recovery and reintegration.

• Assists clients with funding and meeting basic needs of food, shelter, clothing, and transportation.

• Assists clients with setting and reaching education and vocational goals.

• Assists in the development of natural support systems and educates support systems regarding consumer needs and preferences.

• Advocates for clients with community agencies.

• Teaches skills such as problem solving, goal setting, money management, symptom management, communication, social skills, and how to access community resources.

• Communicates with hospital personnel to facilitate discharge of clients and return to community.

• Provides supportive counseling and psychoeducational services in individual, family, and group formats.

• Maintains familiarity with and handles client information in accordance with Federal Regulations (42 CFR, Part 2), the Revised Code of Washington (RCW 71.05.390 and RCW 71.24), and other applicable laws pertaining to confidentiality of client and staff information.

• Maintains physical security of confidential materials and assigned Agency property.

SECONDARY DUTIES AND RESPONSIBILITIES:

• Performs relevant clinical and administrative tasks according to agency policies.

• Demonstrates proficiency in utilization of the Center's electronic medical record system.

• Participates in team meetings and program development.

• Provides information and education to community members.

• Maintains high standards of professional conduct in interaction with clients, staff, and other community members.

• Obtains and implements special population consultations as required.

• Maintains professional competency through a program of professional development and in-service training.

• Demonstrates flexibility in adapting to changing work demands.

• Performs other duties as assigned or requested.

PERFORMANCE EXPECTATIONS:

• Meets attendance and punctuality standards necessary for effective client care.

• Maintains accurate, timely chart information in compliance with State, funding source, and agency quality assurance guidelines.

• Meets agency productivity expectations of 55% consistently.

• Coordinates and prioritizes work assignments so that tasks are completed on time.

REQUIRED EDUCATION, LICENSE(S), CERTIFICATION, AND EXPERIENCE:

Education: Bachelor's Degree in Behavioral Science

Licensure: Agency Affiliated Counselor Registration (assistance provided)

Experience: Two years experience in providing case management or clinical treatment services

Other: Must possess and maintain a valid driver's license and a satisfactory and insurable driving record to be able to drive company vehicles

Additional requirements:

• Must be able to pass a pre-employment drug test and background check

• Must be able to provide vaccination records for MMR, Hep B, Tdap and recent flu shot

PREFERRED ADDITIONAL CREDENTIALS / EXPERIENCE:

Experience: Experience working with individuals affected by behavioral health challenges

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of the classification of mental disorders contained in the current DSM.

• Understanding of the impact of health-related problems on psychiatric illness.

• Ability to educate clients about signs, symptoms, and recovery from mental illness.

• Understanding of current knowledge on recovery.

• Knowledge of social service delivery systems, particularly as related to individuals with serious, persistent mental illness.

• Ability to coordinate care with multiple service providers.

• Ability to multitask and effectively manage a caseload of individuals with diverse needs.

• Understanding of current knowledge on recovery.

• Ability to work independently.

• Ability to communicate effectively both orally and in writing.

• Ability to communicate effectively with our mostly English-speaking client population.

• Capability to use sound judgment in problem solving and clinical intervention.

• Practice respectful communication with clients to enhance rapport and positive outcomes.

• Ability to plan and prioritize work and meet the Center's performance, quality assurance and productivity standards.

• Ability to communicate effectively with our mostly English-speaking client population.

NATURE AND SCOPE:

Physical Demands:

• Moderate physical effort occasionally lifting up to ten pounds.

• Must be able to operate a motor vehicle.

• Must be able to tolerate sitting in a vehicle, office or community setting for the required number of hours in a workday.

Cognitive Skills:

• Advanced verbal and written communication skills.

• Must be able to enter data into a computerized electronic medical record.

Working Environment:

• May be exposed to infections and contagious diseases.

• Occasionally exposed to patients exhibiting assaultive behaviors

• Able to visit with clients in office and community settings.

Working Demands:

• Frequent pressure due to schedule demands

• Contact with patients under a wide variety of circumstances.

• Subject to varying and unpredictable situations

• Handles emergency or crisis situations.

Principal Challenges:

• Working collaboratively with interdisciplinary staff

• Working collaboratively with clients, family members and other community members.

• Ensuring compliance with agency and funding standard for documentation and delivery of services.

• Works with a wide variety of clients with serious, persistent mental illness.

• Peninsula Behavioral Health does not discriminate because of a person's presence of any sensory, mental, or physical disability, race, creed, color, national origin, sex, sexual orientation, gender identity including transgender status, marital status, pregnancy, childbirth, and pregnancy-related conditions, age (40), honorably discharged veteran or military status, or use of a trained dog guide or service animal by a person with a disability, state employee or health care whistleblower status.