Case Manager

IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM WHEN IT BECOMES AVAILABLE TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.

Domestic Violence Services (DVS), a program within the Human Resources Administration (HRA), provides a variety of comprehensive immediate and long-term support services to survivors of Domestic Violence and their families. DVS provides oversight for the largest domestic shelter system in the country which provides safety and services for this vulnerable population. This network of more than 55 emergency domestic violence shelters provides temporary emergency housing and supportive services to over 17,500 victims of domestic violence and their children annually. DVS also provides oversight and funding for the 24-hour domestic violence hotline. DVSalso administers the No Violence Again (NOVA) program located at the DHS intake center, and the Domestic Violence Liaison Unit, which provides domestic violence counseling and intervention at Job Centers. DVS partners with a network of community-based organizations, that provide counseling, legal services, financial development services, and job readiness for domestic violence survivors. In addition, DVS leads a nationally recognized domestic violence primary prevention effort, the Teen Relationship Abuse Prevention Program (RAPP).

The DVS Support and Domestic Violence Liaison Unit, respectively, to provide supportive services to domestic violence survivors. Under the direction of a DVS Supervisor, with latitude for independent judgement, the Caseworker is responsible for providing casework, support services, advocacy, and technical assistance to domestic violence shelters and clients.

Domestic Violence Services (DVS), is recruiting for number of positions CS title and level to function as a(n) Business title, who will:

• Respond to domestic violence (DV) shelter related events, including requests for safety transfers, referrals for Tier II placement and streamlining of clients from DV Shelter to Department of Homeless Services (DHS).

• Provide on-going housing case management, case work, and supportive services to ensure program addresses all inquiries and tracks outcomes. Accepts and promptly follows up on all requests for information, including constituents' inquiries and complaints.

• Maintain regular contacts with shelter staff and clients to ensure follow ups and completion of all referrals and requests.

• Advocate on behalf of domestic violence survivors to ensure families receives eligible services and benefits.

• Responsible for completing and maintaining a tracking system/database of all assigned referrals, requesting, and ensuring timely entries and updates of system. Assist in tracking clients' length of stay in the DVS data management system.

• Participate in field work within the five boroughs.

• Provide coverage at other locations.

• May require Field Duties

• Collaborate with program supervisors to identify best practices and effective strategies and implementation to support client services and/or the social service shelter support unit.

• Collaborate with DV Non-Residential programs that provide DV survivors such core services as telephone hotline assistance, information and referral services, advocacy, counseling, community education/outreach activities and language services.

• Participate in staff trainings, meetings, DV special events, as required.

• Assist DV social workers and supervisors, as needed.

• Other duties as required by the Program Administrator, Assistant Deputy Commissioner and other senior executives as needed.

Salary: $45,329 - $52,128

Work Location: 4 World Trade Center/150 Greenwich Street, New York, NY 10007

Hours/Schedule: 09:00 AM to 05:00 PM

Minimum Qualifications

1.A baccalaureate degree from an accredited college or university accredited by regional, national, professional, or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA).

Additional Information: Section 424-a of the New York State Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-care responsibilities is or has been the subject of an indicated child abuse and maltreatment report on file with the State Central Register for child abuse and maltreatment. State Central Register screening will be conducted prior to considering a candidate for employment as a Caseworker. Candidates who have been the subject of an indicated child abuse and maltreatment report will not be assigned to any position which requires child-care responsibilities. Employees who have been the subject of such a report may be reassigned or terminated from employment from their positions as Caseworker.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.