Case Manager

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Job Posting Title:

Case Manager

Position Type:

Professional / Unclassified

Department:

LSUAM AA - SA - ODS - SAA - Ops

• Graduate Assistants (Kyrsti Wyatt (00071011))

Work Location:

0463C LSU Student Union

Pay Grade:

Professional

Job Description:

Louisiana State University invites applications for the position of Case Manager for Student Advocacy & Accountability (SAA). Reporting to the Assistant Director and Senior Case Manager for Student Advocacy & Accountability (SAA), working with conduct, this position assists in the interpretation and administration of the Code of Student Conduct. The Case Manager serves as a hearing officer in cases addressing alleged violations of the Code, manages the University Hearing Panel process, runs reports to analyze data and to increase efficiencies within the department, and assists with department assessment initiatives. Through their work in SAA, the Case Manager will help promote the divisional priorities of Quality, Mattering & Belonging, and Inclusion & Access.

GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE:

• Accountability adjudication with behavioral, academic, and student organization cases.

• Conduct administrative hearings with students and student organizations.

• Manages the University Hearing Panel process.

• Leads resource development and education efforts for academic integrity.

• Assists with SAA assessment efforts to assure consistency with divisional priorities.

• Supports supervision of Graduate Assistants/Practicum Students.

• Run reports to analyze data to increase efficiencies.

OPPORTUNITIES FOR LEADERSHIP:

Advance the University Hearing Panel process for students

SAA manages the University Hearing Panel (UHP) process per the Code of Student Conduct.

The management of the UHP works with panelists consisting of students, faculty, and staff. The SAA Case Manager will have the opportunity to evaluate existing processes and procedures for the annual recruitment and training of panelists, ensure the overall UHP process is efficient and student-centered, and is compliant with all applicable university, state, and federal laws.

Advance the support for students and faculty with academic integrity resources

With more than 1,000 academic misconduct cases annually, a need exists to enhance support for students and faculty with comprehensive academic integrity resources. As the SAA Case Manager, you will play a crucial role in providing essential direction and leadership to nurture academic integrity within the LSU community. There is an opportunity to develop faculty and student resources that address contemporary trends and issues in academic integrity to lead the way in devising and implementing innovative strategies to educate both faculty and students, empowering them to adeptly tackle the challenges of upholding academic integrity.

ATTRIBUTES OF THE SUCCESSFUL CANDIDATE:

A collegial team player who builds authentic and mutually beneficial relationships with students, staff and faculty. Has a sincere positive regard for all persons including co-workers, faculty, staff, and students and can develop sustainable partnerships to best support the LSU campus community.

Has strong problem-solving skills and is solution-oriented to meet student's needs.

Effective communicator with a variety of constituents who has a genuine sense of respect and appreciation for the diverse community we serve.

Dedicated to high-quality work, professionalism, and consistency in job performance.

Desire to focus on continuous improvement of programs where student needs are at the forefront of their everyday thinking and actions aligned with institutional and divisional objectives.

Must be able to manage a high caseload in a fast-paced environment, while managing multiple processes simultaneously

ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES:

Three priorities guide our work in the Division of Student Affairs: Mattering & Belonging, Inclusion & Access and Quality. We believe creating a sense of Mattering & Belonging requires us to ensure every space, place, and interaction communicates to a student that they are home. Being Inclusive and Accessible in our work means that as our student body begins to more closely reflect the diversity of our state, it is our duty to design programs, services, events, and experiences with everyone in mind. Finally, a commitment to Quality is rooted in the belief that LSU students deserve our best effort. Every interaction we have with them should communicate care, relevance, polish, and attention to detail.

RESPONSIBILITIES:

Direct Student Support

• 70%

Conducts prompt, impartial, thorough, and equitable investigations of allegations and adjudication of the Code of Student Conduct and other University Policies regarding students and student organizations. Manage and develop academic resources, assist in running reports to analyze data to increase efficiencies, conduct training and presentations on behalf of the department, and assist in supervising Graduate assistant/practicum students.

Program Support

• 15%

Manage the University Hearing Panel process, including recruitment, training, and logistics for hearings. Work on special projects that may include policy development and review, assessment efforts, coordinating communication with campus and community constituents, review of documents utilized with external/internal partners, and LSU CARES initiatives.

Quality Control

• 5%

Ensures every aspect of administrative tasks, implementation, and overall design exudes a high degree of quality. Embraces and executes the marginal gains approach and seeks to improve the level of all services, events, programs, and experiences in the department for continuous improvement every academic year.

Administrative Support

• 5%

Responsible for day-to-day operations for Student Advocacy & Accountability through administrative management of Maxient caseload.

Other Duties As Assigned

• 5%

Other duties as assigned by the Associate Dean and/or Assistant Director of SAA. This includes but is not limited to: LSU Cares support, efforts that support broad division/institution efforts including at least 40 hours per year spent helping divisional initiatives such as Move-In Day, Welcome Week, Family Weekend, Career Expo, Disability Services, Finals Testing, other special projects etc.

MINIMUM QUALIFICATIONS:

• A Bachelor's Degree and at least one year of related professional experience working with student conduct, academic integrity, University Hearing Panels, or closely related experience.

OR

• Master's Degree from an accredited institution of higher education.
• LSU is committed to creating an inclusive space where our employees feel valued for their skills and uniqueness. If you do not meet the minimum qualifications as listed, but have significant experience within the major job responsibilities, we welcome your application.

PREFERRED QUALIFICATIONS:

• Master's Degree from an accredited institution of higher education and at least two years of experience working with student conduct or closely related experience.

• Knowledge of legal issues related to higher education and student due process rights.

• Experience in curriculum/training development and implementation.

• Experience with Maxient or other case management tracking tools.

ADDITIONAL INFORMATION

As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health related matter they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality.

APPLICATIONS:

Applications will be accepted online on the LSU Careers website. The search committee will begin reviewing applications immediately and continue to accept applications and nominations until the position is filled. However, in order to assure the fullest consideration, candidates are encouraged to have complete applications submitted by May 15, 2024. Requested application materials include a letter of interest; curriculum vitae or resume; and the names, telephone numbers, and e-mail addresses of at least three professional references. Salary will be competitive and commensurate with qualifications. An offer of employment is contingent on a satisfactory pre-employment background check.

Additional Job Description:

Special Instructions:

Requested application materials include a letter of interest; curriculum vitae or resume; and the names, telephone numbers, and e-mail addresses of at least three professional references. For questions or concerns regarding the status of your application or salary ranges, please contact Kyrsti Wyatt at kwyatt@lsu.edu.

Posting Date:

April 29, 2024

Closing Date (Open Until Filled if No Date Specified):

Additional Position Information:

Background Check

• An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits

• LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, next

Source Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

LSU is an Equal Opportunity Employer and SAME Agency:

LSU is designated as a State As a Model Employer (SAME) agency and provides assistance to persons needing accommodations or with the accessibility of materials. For those seeking such accommodations or assistance related to this search, we encourage you to contact the Office of Human Resource Management (hr@lsu.edu).

HCM Contact Information:

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.