Case Manager III - Intake

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use disorders, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the persons we serve.

The NCSB is seeking to hire a Case Manager III position in their Intake division.  The Case Manager III primary duty is to provide care coordination services and clinical support for individuals awaiting enrollment to Norfolk Community Services Board (NCSB) mental health and substance abuse services or refer individuals to other community services should the NCSB not offer the appropriate services needed. The Care Coordinator will establish working relationships with community agencies and internal NCSB programs, reduce barriers for clients seeking mental health and substance abuse services, and guide individuals during the transition and enrollment into NCSB services.

Departmental Hiring Salary Range:  $46,589- $53,577   

Essential functions include but are not limited to:

• Monitor consumers awaiting enrollment to NCSB mental health and/or substance abuse services for physical and mental stability, overall wellness, and consumer satisfaction through consistent face-to-face encounters and ancillary contact by phone and mail with consumers. Will provide increased frequency of care coordination services when clinically indicated.

• Assess consumers for suicidal or homicidal ideations, intent, and/or plan throughout care coordination activities and while consumers are awaiting enrollment to appropriate NCSB mental health and/or substance abuse services.

• Provide crisis counseling and intervention and/or utilize emergency services as needed upon assessment of consumers for threat or harm to self-and/or others.

• Link and refer consumers to NCSB interim services, community resources, community providers, community agencies, and other support while they await enrollment to NCSB mental health and/or substance abuse services. Examples include DSS, Social Security Administration, external substance abuse treatment centers, specialized non-profit organizations, medical or primary care providers, vocational training, supportive housing, homeless services, etc.

• Provide practical counseling and education to guide the individual in problem solving strategies and to develop a supportive therapeutic relationship. This may include encouraging compliance with treatment, substance abuse education, discussing relapse prevention strategies, stress management, etc.

Bachelor's degree in a human services field.

Two years experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.

Preferred Experience:

• Three years of experience in mental health and/or substance abuse case management preferred.

• Experience with care coordination and mental health systems/processes.

• Preferred experience serving individuals with a serious or persistent mental illness, substance use disorder, or co-occurring disorders.

• Must have at least two years of case management experience in a human service field related to adults.

• Valid Driver's License may be required depending on assignment.

•  Must be certified or certifiable in Basic First Aid and CPR.

• Must be registered or have the ability to be registered as a Qualified Mental Health Professional-Adult (QMHP-A) by the Virginia Department of Health Professions' Board of Counseling preferred.