Case Manager II

WHY MIDPEN

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nations leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

ABOUT RESIDENT SERVICES

The Resident Services team is responsible for bringing essential support services to our residents. Our three areas (Family Services, Senior Services, and Health and Supportive Housing) build relationships with our residents by engaging, connecting, and providing services to help them maintain stable housing and achieve self-sufficiency. Our programming emphasizes long-term financial and physical health and mobility and spans financial workshops, ESL classes, senior wellness activities like Bingocize (BINGO and exercise!), after-school programs, and a six-week summer program for young residents. The Services team is also instrumental in ensuring food security through onsite food distributions in partnership with local organizations. Rooted in our ICARE values (Integrity, Collaboration, Accountability, Respect, and Excellence), and our Guiding Principles of Diversity, Equity, Inclusion, and Belonging, Resident Services also works closely with our residents and community partners, and their fellow MidPenners - including close collaboration with our Property Management team.

BENEFITS AND COMPENSATION

In 2023, MidPen was again certified as an official Great Place to Work, and for good reason! In addition, we offer a best-in-class benefit package that includes healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance. We also offer a wide range of voluntary benefits; 403(b) retirement investment opportunity and annual financial literacy and retirement planning options, FSA for childcare, medical and commuter benefit options, Employee Assistance program and pet insurance for our furry, feathered, and scaled friends. In addition to 14 paid company holidays, which include a paid winter holiday break between Christmas and the New Year, we offer 4 paid wellness days for employees to disconnect and recharge. As a learning organization, we encourage professional development and career advancement, and we offer up to $3,000 annually ($12,000 lifetime maximum) for education assistance with tuition reimbursement and/or loan debt relief that includes qualified family members. And, as a family-friendly company, we offer a paid time off parental leave benefit of 12 weeks in a 12-month period for new or expecting parents. Check out our benefits snapshot on our careers page.

PAY RANGE

$69,000 - $75,000 Annual Salary - Pay based on applicable experience and qualifications

Property Type(s): Family

POSITION OVERVIEW

The Case Manager II plays a vital role in engaging supportive housing residents and providing services to help them integrate and stabilize into housing and achieve self-sufficiency. The Case Manager II supports residents in supportive housing to retain housing and develop goals for enrichment, stability, wellness, and recovery. The Case Manager II also supports mental health stability by assisting the resident in developing goals that lead to behavioral changes which reduce mental health symptoms and improve daily functioning. The Case Manager II is responsible for serving residents at sites with complexity based on location of the property, availability of social services, population needs, and site dynamics make it more difficult to serve the community. The role facilitates linkage to community resources and 3rd party contracted partners as needed for residents.

ESSENTIAL DUTIES

Program Efficacy & Efficiency

• Independently deliver onsite programs, ensuring implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations

• Regularly conduct door-to-door, phone, e-mail outreach and other marketing strategies to make residents aware of services offered

• Prepare and submit all necessary program documentation as required by MidPen and external agencies

• Assist in and/or provide crisis intervention and follow-up (including but not limited to child abuse or adult abuse reporting); appropriately implement mandated reporting policies and procedures

• Provide direct case management services, including highly intensive case management, for identified residents who exhibit signs of functional impairment, including support to develop independent living skills

• Provide group and one-on-one services to residents and support community building activities at assigned properties

• Collaboratively work with the residents to support independent living and personal and professional goals

• Educate residents about programmatic options and advocates for residents needs

• Ensure that all established HIPAA policies and procedures are maintained and strictly adhered

• In collaboration with 3rd party partners develop, manage, and evaluate the effectiveness of services provided

Partnership Management

• Familiar with Services partnership goals and selection criteria; actively engages with and promotes property-level partners to support these goals/criteria and communicates with supervisor where improvements may be needed

• Collaborates well with local community agencies in proximity to assigned property

• Work collaboratively with MidPen Property Management and MidPen Resident Services staff to address/ resolve property concerns or neighbor disputes and to educate property-based team members on best practices in working with high acuity populations

• Oversee and manage programming and services offered by 3rd party partnership

Customer Service

• Support property-level needs assessments and associated follow-up (e.g., community meetings)

• Participate in development of property service plan that is responsive to resident needs

• Communicate and execute actions based on stated and assessed needs

• Offer exemplary customer service and responsiveness to residents

Data-driven Decision-making

• Maintain accurate property-level records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis)
• Ensure timely property-level reporting, consistent with Services policies, procedures, and trainings

Effective Team Building

• Participate in staff and team meetings, trainings, group outings and other site sponsored events

• Models leadership at all levels and a can-do attitude with other team members

• Apprise direct supervisor of activities and incidents in a timely manner

• Cultivate collaborative relationships with Property Management peers and colleagues at the property level

• Performs other duties as assigned, including serving on longer-term working groups/ committees within and/or outside of Services, supporting special projects and/or collaborating on the development of training and new initiatives

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Education and Experience

• M.S.W. or M.A. degree in psychology, counseling, or related field and 2 years of full-time experience serving the needs of senior populations and special needs (mental illness, substance use, co-occurring disorders) or B.A. or B.S. degree in the same fields with 3 years full-time experience serving these populations

• Experience working with and serving homeless populations and/or providing social services to diverse populations

• Experience working with high needs or high acuity populations that have experienced trauma, homelessness, or both

• Experience using and administering multiple assessment tools and interpreting information/data derived from assessments

• Experience supporting program and service implementation and coordination

• Experience collaborating with local service providers

Knowledge, Skills, and Abilities

• Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate multiple language needs; [some positions may also include proficient in Spanish, Russian, Korean or Vietnamese if required at a specific property] bilingual requirements are determined based on resident/property population and will be applied accordingly

• Excellent judgment, discretion, problem-solving skills when working with clients and partners

• Excellent relationship-building, active listening, negotiation, and conflict-resolution skills with a demonstrated ability to maintain balanced professional boundaries

• Excellent attention to detail and organizational skills and demonstrated ability to work independently and consultatively as part of a team

• Familiarity with common mental health diagnoses and disorders and interventions including harm reduction, motivational coaching, and trauma informed practices

• Willing to learn, committed to improving and staying abreast of exemplary practices in the field of social services for special needs populations

• Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite and other technology tools to support interactions with peers and supervisor

• Satisfactorily pass required background and fingerprint checks

• Must possess a valid California Drivers License, proof of current auto insurance, and reliable transportation

Physical Requirements

• Constantly perform desk-based computer tasks, frequently sitting

• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds

• Rarely twist/bend/stoop/squat, kneel/crawl

Working Conditions

• Must be available to work 9:00 AM - 6:00 PM, Monday through Friday; a minimum of one but up to two or more evening(s) until 7:00 PM, and occasional weekends required

• Ability to travel between properties

This description reflects managements assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. MidPen believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.