Case Manager

Position Summary:

IEM is looking for a Full-time Case Manager to join our dynamic team! The Case Manager plays a vital role in guiding homeowners through various stages of the program, from intake to closeout. This position focuses on ensuring a seamless and positive experience by efficiently processing, monitoring, and tracking applications with minimal supervision. Key responsibilities include verifying documentation, conducting meetings with homeowners, and providing timely updates on program policies. Additionally, the role involves participating in team efforts to meet program goals and maintaining the confidentiality of sensitive information. The ideal candidate brings a strong background in customer service, the ability to work independently, and proficiency in Microsoft Office, all contributing to the successful delivery of program services and support.

Primary Location:

• Candidate must live a commutable distance to Orange Co. FL.

• Position will be a fully in office role, we cannot accommodate remote work from home.

Travel Requirements:

• This position may require travel to complete work assignments or attend meetings.

Essential Functions:

• Assist with program activities, to include processing, monitoring, tracking, and reporting applications with little to no direct supervision.

• Supports and assists homeowners through the program, from intake to closeout.

• Assists assigned homeowners with all program-related inquiries in an accurate and expeditious manner.

• Assists families with completing applications, secure documentation, and upload to our electronic system of record and determine eligibility for Program Services.

• Conducts timely in-person or by-phone meetings with homeowners for the purpose of obtaining documentation.

• Verifies all submitted information and documentation for submission to the Verification of Benefits team.

• Communicates program policy updates to the homeowner as necessary.

• Ensures prompt turnaround of files returned from Verification of Benefits and Quality Control to expedite file progress.

• Participates in team, site, or program-level file update exercises as required to meet set goals for delivery.

• Identifies and escalates issues to the Center Manager as necessary.

• Protects and secures the privacy and confidentiality of non-public information.

• Stays current on program policies and procedures.

• Maintain a complete understanding of all applicable Program policies, requirements and procedures and review all cases within the guidelines established.

Minimum Qualifications:

• Bachelor's degree or associate degree from an accredited university.  A combination of education and relevant experience will also be considered.

• Two (2) years of experience providing customer service and/or or performing in a role that required extensive public contact.

• Ability to perform the job function with limited supervision, while providing excellent customer service.

• Ability to work successfully with socio-economic diverse populations.

• Excellent interpersonal, written and oral communications skills, ability to multitask and work independently.

• Strong customer service skills and knowledge of customer service best practices.

• Proficiency with Microsoft Office

• Ability to acquire and implement a working knowledge of applicable rules and regulations.

Benefits and more:

• 10 paid Holidays

• Vacation Pay

• Sick Pay

• 401 (K) plan with matching

• Company paid STD and LTD

Why Join IEM:

We are a woman owned company that embraces teamwork, collaboration, flexible performance, actionable solutions, and integrity/ethics. Our work touches everyone. We produce results that matter. Results that save lives - join us while we build a safe, secure, and resilient world.

Our culture:

IEM believes in the greater good and it is our commitment to attract those who have excellent technical skills, creative minds, and innovative ideas to keep propelling us forward.

IEM is an Equal Opportunity Employer including Vets and Disabled:

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact Human Resources and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from Human Resources.