Case Manager, Housing Navigator- The Nest

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills& wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Title: Case Manager, Housing Navigator (CES- Inside Safe)

Reports to: Program Manager, Housing Navigation

Hours: Monday - Friday 8:00AM to 4:30PM

Status: Full-Time, Non-Exempt (Hourly), Non-Management

Location: The Nest 222 S. Hill Street

Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.

SUMMARY

The Inside Safe Initiative is a housing-focused solution to combating homelessness focused on specific encampment locations within the City of Los Angeles (City). With collaboration between the City, the County of Los Angeles, LAHSA, and Service providers, all outreach engagement efforts will be coupled with immediate interim housing solutions and linkages to Housing Navigation in order to access permanent housing resources. Each Inside Safe participant will be selected from an encampment location, that is determined by the Los Angeles City Mayor's Office (LA City) and LAHSA. The service provider will only work with specific encampments at the request of LA City. Outreach teams will be directed by City Officials to engage participants and initiate enrollment into Inside Safe Programs with the goal being to link those clients to Housing Navigation. Importantly, the Housing Navigator must possess a working knowledge of the myriad subsidies available through CES, and must be able to assist the Program Manager in determining client eligibility for these subsidies according to the complex matrix of HUD, local Housing Authority, and unit-specific regulations. The Housing Navigator is responsible for preparing housing applications with a strong focus on attention to detail, and is accountable to the Program Manager for the timely processing of any documentation submitted to the Housing Authority, Permanent Supportive Housing providers, or private landlords on behalf of their program-enrolled clients.

ESSENTIAL DUTIES & RESPONSIBILITIES

1.Carry a case load of 20 clients to prepare and ensure that their housing matches are successful, as signified by the signing of a lease.

2.Build positive rapport with our assigned SPA 4 outreach teams for the intent of creating a collaborative environment in order to produce the best possible outcomes for clients.

3.Maintain up to date, accurate, and complete data and progress notes, records, and communication logs regarding referrals, housing applications, and coordination with outside partners and as required by the project and its funding sources

4.Develop individualized case plans with measurable goals and objectives to assist participants in achieving their desired outcomes

5.Assess clients' legal, financial, social, medical, and psychological needs as related to their housing search

6.Assess clients' eligibility for public assistance; provide referrals and advocacy to access those benefits

7.Work cooperatively and cohesively with CES Matcher, CES Coordination Team and Outreach Teams throughout Service Planning Area 4 (Metro Los Angeles)

8.Perform housing location duties for clients matched to scattered site housing resources

9.Provide transportation to clients as needed

10. In coordination with the Housing Navigation team Program Manager, mediate conflicts between clients and property management and/or private landlords to promote a smooth match-to-lease-up process

11. Implement and consistently practices harm reduction, trauma informed care, housing first and integrated care interventions

12. Able to serve a diverse vulnerable client populations and communicate effectively in a culturally competent manner

13. Establish and maintain a positive and effective working relationship with PSH lease-up staff and property management and agency colleagues to promote seamless delivery of services to members

14. Maintain a current, thorough knowledge of Housing Resources and various subsidy types inclusive of Permanent Supportive Housing providers in our community

15. Advocate on behalf of clients to law enforcement, government agencies, social service agencies, educational institutions, medical and legal professionals, and others to ensure equitable access to housing

16. Develop effective, trusting relationships with program participants

17. Network and collaborate with community based organizations to obtain referrals and ensure contractual capacity is met

18. Establish and maintain effective working relationships with HACLA, HACOLA, DHS, DMH, and other community housing resource providers

19. Ensure all paperwork and data collection for clients is complete, timely, accurate, and current in agency records, member charts and electronic databases

20. Attend and participate in supervision, staff meetings, trainings, conferences, workshops, and special projects to promote professional development

21. Assists the Housing Navigation Program Manager with integrating housing services across the agency and works on multiple housing projects as needed

QUALIFICATIONS

1.Bachelor's degree in related field (Social Work, Community Organizing, or other Human Services) and one years' full-time experience working with the homeless, preferably those living with mental illness and / or substance addictions; or an equivalent combination of education and experience

2.Knowledge of homeless social service providers and Coordinated Entry System

3.Able to communicate and interact with subcontractors, housing providers and community partners in a culturally competent manner

4.Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills

5.Self-starter with the ability to stay ahead of the curve and thrive in fast-paced work environment

6.Able to work effectively with a wide range of constituencies

WORK ENVIRONMENT

1.Combination of field and office environment

2.Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.

3.On occasion walk or drive to different local sites

4.Will necessitate working in busy and loud environments

5.Will be exposed to elements like cold, heat, dust, noise and odor

6.May need to bend, stoop, twist, and sit throughout the day

RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES

1.Maintain a safe work environment and confidentiality at all times

2.Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues

3.Organize and prioritize multiple activities to meet all external and internal deadlines

4.Maintain professional demeanor that reflects positively on the agency

5.Demonstrate respect and courtesy toward others

6.Able to thrive in a work environment emphasizing teamwork and collaboration

7.Respond in a timely manner in all aspects of communication

8.Work with minimal supervision

9.Possess a valid driver's license, reliable transportation, good driving record, and personal car insurance.

10. Perform other duties as assigned

BEHAVIORS EXPECTED OF ALL AGENCY EMPLOYEES

• Act as Role Models

• Demonstrate a Sense of Responsibility

• Continuously Learn and Improve

• Acknowledge Their Own Areas for Improvement

• Hear and Provide Honest, Direct and Specific Feedback

• Create an Environment Where Every Person is Welcomed, Valued and Respected

• Collaborate

Equal Oportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance

• Vision Insurance

• Dental Insurance

• Retirement Planning (403b)

• Paid Holidays

• Paid Vacation Days

• Paid Sick Days

• Employee Assistance Plans (EAP)

• TELUS Health

• Flexible Spending Account (FSA)

• Basic Life / Accidental Death & Dismemberment (AD&D)

• Voluntary Short- and Long-Term Disability

• Voluntary Pet Insurance

• Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More

• The People Concern University & Certificates

• Corporate Discounts

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

Benefits& Perks

• Medical Insurance

• Vision Insurance

• Dental Insurance

• Retirement Planning (403b) & Matching

• Paid Holidays

• Paid Vacation Days

• Paid Sick Days

• Employee Assistance Plans (EAP)

• TELUS Health

• Flexible Spending Account (FSA)

• Basic Life / Accidental Death & Dismemberment (AD&D)

• Voluntary Short- and Long-TermDisability

• Voluntary Pet Insurance

• Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More

• The People Concern University & Certificates

• Corporate Discounts

Other details

• Pay Type Hourly

• Min Hiring Rate $23.08

• Max Hiring Rate $24.04

• Travel Required No

• Required Education Bachelor's Degree

Apply Now