Case Manager

Help USA Philadelphia , PA 19107

Posted 2 months ago


HELP USA is one of the nations largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence. With an annual operating budget in excess of $100 million, HELP USA currently serves 25,000 people per year in 52 programs and residences across five states and is continuing to grow. HELP provides 3,500 units of permanent and transitional housing as part of its 30-year commitment to families and individuals in need of safe, stable homes.

Position Overview

The HELP Rapid Rehousing Program is seeking a Case Manager to provide supportive services to program participants. Using a housing first approach, the Case Manager will provide supportive services to single, young heads of household (ages 18 to 24) who are street homeless or in the emergency shelter system and referred for housing from the City of Philadelphias Office of Homeless Services. In collaboration with the Housing Stabilization Specialist, the Case Manager will assist clients with identified goals including referrals to mental health treatment, accessing mainstream public benefits, education and employment support, etc. to promote independent living skills and increase housing stability. The Case Manager will conduct monthly home visits and enter all relevant information in the City of Philadelphia's HMIS database.

Specific responsibilities will include:

  • Conducting assessments, formulating individualized service plans, and providing referrals and on-going support to assist clients in developing skills and achieving personal goals associated with housing stability and well-being.

  • Serving as the foundation of the supportive services made available to clients, such as connecting them to community-based services and resources that are aligned with their IHSP.

  • Facilitating a range of support groups and workshops designed to help clients live as independently as possible.

  • Serving as a liaison with medical, mental health and substance abuse providers to ensure clients receive a high level of care.

  • Providing assistance with educational and employment linkages.

  • Entering client data, individualized housing self-sufficiency plans, income, progress notes, and other relevant client information into the HMIS database system.

  • Participating in team meetings, case conferences, weekly individual supervisory sessions, and staff trainings.


  • Bachelor's Degree in Social Work, Psychology, or other Human Services related field required, MSW preferred.

  • Minimum two years social service work experience.

  • Valid US Driver's license or ability to take SEPTA public transportation throughout Philadelphia for home visits and other field work in the community, some of which may be outside traditional work hours.

  • Experience working with low income and/or homeless population is a plus.

  • Strong oral and written communication skills.

  • Strong negotiation skills and experience providing client advocacy and mediation.

  • Strong organization and documentation skills and the ability to manage multiple priorities in a time-sensitive manner.

  • Ability to work in a fast-paced and demanding environment.

  • Ability to take initiative, be dependable and resourceful, and pay keen attention to detail.

  • Computer literate, specifically with Microsoft applications.

EOE. A Drug Free Workplace.

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Case Manager

Help USA