Case Manager

About Us Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year - and builds on their strengths to help them gain skills for success. At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take.

Voted one of the top 100 places to work in NYC by Crain's New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference! Overview As a member of a multidisciplinary team, The Case Manager is responsible for providing a full array of counseling, case management, advocacy services and group work services to residents of the Foyer, an innovative 40-bed residential and vocational program for young adults who are preparing to transition into independent living once gaining job training, employment, and educational and life-skills competencies.

Reports To:Social Work Supervisor, The Chelsea Foyer Location: 202 West 24th Street, New York, NY 10011 Hours: 40 Hours/Week; Non-Exempt Major Duties: Oversee the diverse case management needs of approximately 12 young people experiencing homelessness funded through NYSHHP. Provide direct service, including individual counseling to residents a minimum of twice a month on site.

Work with residents to develop and implement individualized action plans and goals based upon their specific service needs. Identify appropriate resources to assist young people on their journey to living independently. Insure that residents are meeting the expectations of their contract and support them as they develop life and work skills.

Responsible for assisting residents develop healthy and appropriate recreational and social skills, budget management, etc. Ensure residents compliance with all program policies and procedures. Diffuse potential crisis situations and take appropriate action in resolving crises.

Assist young people with developing family or any other permanent connection with caring adults. Provide advocacy and referral to entitlements, shelter, legal assistance, medical and other emergency needs, as well as referrals for on-going needs such as education, vocation, employment, health and mental health. Be available to escort residents to appointments pertaining to their action plan, i.e. housing, employment, education, health Participate in regularly scheduled program fire drills.

This requires having to climb five flights of stairs to ensure the evacuation of all 40 units and shared spaces. While on shift alone, or with other staff, be able to work through emergencies, which place the participants and other staff members at risk. Such emergencies include but are not limited to fires, gas leaks, earthquakes, power loss, city wide emergencies, etc.

This work includes communicating with security, staff and residents what the emergency is and what actions need to be taken. Evacuating all 5 residential floors (40 units total) including the shared spaces on the main floor and the cellar. Assisting security with identifying that all participants and staff have been evacuated to the proper emergency meeting points.

Be able to work shifts by oneself as scheduled on evenings, weekends, and holidays Work with security staff to ensure that only appropriate visitors remain in the residence during designated visiting hours assuring the safety of residents. Responsible for writing progress notes as well as keeping appropriate case records and maintaining accountability to government funding sources. This involves completing progress notes on the program database ETO (Efforts to Outcomes) as well as additional specific documentation in a timely manner.

Responsible for intake of future Community Bed residents, which includes conducting interviews and providing orientation to Community Bed youth applying to the Foyer on a regular basis. Responsible for providing aftercare services for one year to all Community Bed residents moving on from the Foyer, including contact by phone/email and/or in person on a quarterly basis. Responsible for collaborating with program staff and staff from the various programs in which the residents participate in or are referred to.

Participate in casework, supervisory, staff meetings, and staff trainings. Represent the program and organization in external meetings that would provide resources, opportunities to network with other providers, etc. Effectively use and practice the Sanctuary Model tools: safety plans, community meetings, psycho-educational groups, team meetings, red flag reviews, treatment planning conferences (or similar), and self-care in the department/program to create a non-violent and trauma-sensitive culture.

Promote and model the seven Sanctuary Model commitments to create a non-violent and trauma-sensitive culture. Integrate the Sanctuary Model SELF (Safety, Emotional Management, Loss and Future) framework into daily practice to ensure quality care and an effective work environment. Perform other duties as assigned.

Qualifications: Bachelor's Degree Required. Two years of successful experience providing residential services to at-risk youth (including LGBTQ) in areas of assessments, individual and group counseling and development and implementation of ISPs. History of successful collaboration with other community based agencies and organizations to enhance services for vulnerable youth, as well as experience working with City systems.

Must be able to communicate clearly and advocate on behalf of residents. Flexible hours to insure access and availability. Some weekends and evenings.

Must have a clear understanding of the needs of young adults experiencing homelessness and a sensitivity to ethnic and cultural differences, and an understanding of the needs of the LGBTQ community. Must have a commitment to work from a strength based, youth and family development and trauma informed perspective. Excellent crisis intervention, advocacy and problem solving skills.

Must have excellent written and verbal communication skills to maintain required documentation. Must be able to provide first aid. Additional Information Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity.

We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with. Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors.

We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services. We are committed to providing a workplace that is accessible and accommodating to employees with disabilities.

As part of our commitment to providing a barrier-free recruitment and selection process, we will provide reasonable accommodations upon request for candidates with disabilities. If you require any accommodations to participate in the hiring process, please inform us of your needs in advance. We value diversity and inclusivity in our workplace and encourage applicants of all abilities to apply.Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity.

We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with. Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors.

We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services. We are committed to providing a workplace that is accessible and accommodating to employees with disabilities.

As part of our commitment to providing a barrier-free recruitment and selection process, we will provide reasonable accommodations upon request for candidates with disabilities. If you require any accommodations to participate in the hiring process, please inform us of your needs in advance. We value diversity and inclusivity in our workplace and encourage applicants of all abilities to apply.