Case Manager

Job Title: Case Manager Location:

Georgia Gwinnett College Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 279069 About Us Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students.

At GGC, we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout their academic journey. As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally.

We take pride in our student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community. In addition to our commitment to student success, we also value the well-being and professional growth of our employees.

We offer a comprehensive benefits package, designed to support the needs of our faculty and staff. From competitive compensation to health and wellness programs, and professional development opportunities to work-life balance initiatives, we strive to create an environment where everyone can thrive and feel valued. Located in the thriving community of Gwinnett County, GGC offers a rich cultural and social landscape that enhances the overall college experience.

Our backdrop is a beautiful, modern 260-acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities. This vibrant community serves as an extension of our campus, providing a stimulating environment for personal and professional growth.

Join GGC and become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students. Together, let's make a positive impact and empower the next generation of leaders. Job Summary The Case Manager serves as a non-clinical (non-confidential) advocate and case manager for students at GGC.

The Case Manager addresses and responds to referrals of concern using good judgment and a high level of care and concern for students. This position reports to the Dean of Students. This position is designated as a Campus Security Authority (CSA) and is responsible for reporting crimes and other incidents to the Clery Act Compliance Officer for inclusion in the Annual Campus Security Report in accordance with the Federal Clery Act and GGC policy.

Responsibilities Manage a student support caseload of mild to elevated level concerns, providing individualized care, tailored intervention, and consistent follow-up to students, and referring parties; Provide timely and detailed case management reports to the Dean of Students Facilitate referrals to on and off campus services for students who face complex, hardship, and/or unforeseen circumstances (e.g., academics, death of loved one, financial, emotional distress, social adjustment, and other related concerns) that could affect their ability to be successful at GGC. Provides support to students navigating the hardship withdrawal process and other GGC processes related to enrollment. Consult collaboratively with GGC offices and personnel, community organizations, and family members to assist students who experience various concerns that impact their progress and success at GGC.

Create and sustain campaign efforts to educate faculty and staff on how to support students of concern, including how and when to make appropriate referrals. Deliver proactive messaging and educational outreach to promote student well-being, mental health awareness, academic resources, and academic best practices. Assist with data analysis to identify and assess evolving issues impacting student success and effectiveness of intervention models and resource delivery.

Meet with students regularly by appointment or drop in to discuss concerns or other student issues. Advise students through the navigation of college processes and procedures. Assist with the recruitment, planning, implementation, and assessment of the Student Integrity Board.

Assist with the updating and management of Dean of Students Office related websites. Provide training to campus community members regarding reporting student concerns and how the campus community can provide student support; Provide advocacy for students, with instructors as appropriate, ensuring their needs are communicated and addressed. Supervise interns and graduate students; serve as a backup hearing officer and investigator in the Dean of Students Office; Serve on Dean of Students, Student Affairs, and college-wide committees and task forces.

Perform other duties as assigned Required Qualifications 4 Year / Bachelor's Degree in Social Work, Education, Counseling, Psychology, Business Administration, education, or related field Two or more years of work experience in a higher education setting (this may include graduate work) Preferred Qualifications Graduate Degree in Social Work, Student Affairs Administration, Higher Education, Psychology, Counseling, or related field of study Experience with student case management procedures at the college level Experience with, and understanding of, due process and the Family Educational Rights and Privacy Act (FERPA) related to student records Experience with, and understanding of, student development theory Mental Health First Aid or QPR Certifications Knowledge, Skills, & Abilities Knowledge of computer software and programs used to design advertisements and flyers Knowledge of the student conduct case management system (e.g. Maxient) Skills in verbal and written communications Skills in interpersonal communications Skills in listening and problem solving Skills in time management Skills in conflict resolution and mediation Skills in case management Ability to work with diverse groups of people Ability to build positive and effective relationships Ability to apply student development concepts when working with students and designing sanctions and programmatic efforts USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect.

These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request. Equal Employment Opportunity Georgia Gwinnett College is an equal employment, equal access, equal educational opportunity, and affirmative action institution. GGC does not discriminate on the basis of race, color, creed, age, religion, national or ethnic origin, sexual orientation, gender identity or expression, sex (including pregnancy or childbirth), veteran status or military status, genetic information, or disability in employment or admission or access to its programs and activities, as required by Title IX.

Inquiries including anyone who feels they have been discriminated against should contact the Office of Equal Opportunity and Title IX compliance and direct concerns to the GGC Title IX Coordinator, Building B, Suite 3700, titleixggc.edu or (678) 407-5085. For individuals requiring disability-related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR Payroll and Benefits at (678) 407.5054 or email benefitsggc.edu. Background Check Position of Trust Education Other Information Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview.

Review of applications will continue until positions are filled. Georgia is an open records state.