Case Manager - Florence

Job Responsibilities

JOB SUMMARY:

Under general supervision they will be responsible for the preparation of child support cases for Family court; performance of activities in the courtroom under the supervision of DSS attorneys; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed. Other duties as assigned

JOB DUTIES:

30% - Essential

• COMMUNICATIONS & CORRESPONDENCE

Communication with other units within the Office of Integrated Child Support Services and other components within the Department of Social Services; adds support order data to IVD system, as well as financial information to ensure distribution of collections.

25% - Essential

• MAINTAINS & EVALUATES

Maintains case records, case narrative recordings written and electronically (into agency designated system) for documentation and auditing purposes as required by agency policy in a timely and accurate manner. Maintains control of assigned caseload; responsible for identifying and making recommendations on problems with the child support system and participating in the solutions. Examples of possible areas would be service of process and scheduling of cases.

25% - Essential

• SERVICES & SUPPORT

Refers appropriate non-custodial parents to the SNAP Employment and Training program. Interprets child support services programs to clients, general public, and to the community as needed. Provides services in accordance to agency policy and procedure.

20% - Essential

• PREPARES CASES & INTERVIEWS

Conducts interviews with custodial parents for paternity cases, interstate support cases, and other cases as necessary. Ensures personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protects the agency networks and applications by safeguarding systems, equipment and data. Other duties as assigned by supervision.

Minimum and Additional Requirements

Education

• High School or Equivalent

Work Exp 1+ years

Preferred Qualifications

Education

• Bachelor's Degree

Additional Comments

RESPONSIBILITIES

JOB KNOWLEDGE

Fundamental Job Knowledge

• Fundamental working knowledge of concepts, practices and procedures and ability to apply in varied situations

SUPERVISORY RESPONSIBILITIES

No Supervisory Duties

• Not responsible for supervising employees.

BUDGETARY RESPONSIBILITIES

No Budget Responsibilities

• No fiscal responsibility for the department's budget.

PHYSICAL REQUIREMENTS:

20% - Stand for prolonged period

90% - Sit (stationary position) for prolonged period

10% - Walk or move about

10% - Ascend or descend (i.e. stairs, ladder)

90% - Communicate, converse, give direction, express oneself

5% - Move, transport, raise or lower

WORKING CONDITIONS:

10%

• Noise

5% - Overnight Travel