Case Manager-Emergency & Family Services

Overview

Under the direct supervision of the EFS Program Manager, the Case Manager is responsible for providing services, guidance, and referral to clients applying for emergency assistance. This position is 35 hours per week, Mon-Fri 8:30 a.m - 4:00 p.m. with 1/2 hour unpaid lunch.

Responsibilities

Screen/assess client eligibility for emergency services and issue material and/or non-material assistance as per program guidelines. Identify/use available resources to collaborate with other community agencies to assist in meeting the short-term and long-term needs of the clients.

Document and maintain daily records of assistance provided and perform extensive data entry duties. Prepare and issue vouchers for food, clothing transportation, prescriptions, and other specialized services as directed. Assist in preparation and provision of personal hygiene bags and food bags to clients, requiring lifting of up to approximately 30 lbs.

Prepare the bags as needed in the absence of Food Room volunteers. Provide instruction and orientation to volunteers regarding EFS procedures. Develop and maintain effective working relationships with other community social service providers.

Complete monthly statistical reports as required by The Salvation Army and other funding sources. Attend administrative meetings, conferences, seminars, training programs as needed. Keep the Program Manager informed in a timely manner as problems or unusual situations arise. Assist with data entry/registration for seasonal events (e.g; Thanksgiving, Christmas, Summer Camp) Other duties as assigned.

Qualifications

Bachelor's degree in social work preferred or a four-year degree in a human services field (e.g.: sociology, psychology or education, etc.) and at least 3-5 years of related, post degree experience providing social casework services. An associate degree considered with relevant experience.

Must be proficient working in Windows, and the MS Office suite of applications. Must have a valid Driver's License and regular access to a reliable vehicle for program purposes. Current and valid license/registration/insurance for vehicle use that meets The Salvation Army insurance requirements. May require Spanish language proficiency.