Case Manager & Client Support Specialist

We are looking to hire a full-time Case Manager and Client Support Specialist within our EPIC Client Services department at Intealth. The EPIC Case Manager & Client Support Specialist serves as a liaison between ECFMG and assigned Clients utilizing ECFMG's primary source verification services (EPIC Services).

SOME OF OUR PERKS & BENEFITS!

• Robust Medical, Dental & Vision from top providers

• 12% Employer Contribution to your 403(b)

• Tuition Reimbursement & Wellness Program

• Generous PTO

• Flexible Work from Home opportunity

WORK SCHEDULE for Case Manager and Client Support Specialist

This full-time position typically works 7-hour workdays, Monday - Friday, with a flexible virtual work arrangement.

SALARY for Case Manager and Client Support Specialist (Starting at $65,000)

Any offered salary is determined based on competency and skills, prior relevant experience, required degrees/certifications, internal equity within the organization and market competition.

ABOUT YOU

Are you a problem-solving maestro with exceptional communication skills? Do you thrive in dynamic environments where you can bridge gaps and build lasting relationships? If so, we have an exciting opportunity for you as a Case Manager & Client Support Specialist!

A Day in The Life: Bridging Connections, Resolving Challenges

Imagine starting your day with a cup of coffee and a sense of purpose. As a Case Manager and Client Support Specialist, you'll be the guiding light that connects clients, applicants, and the intricate web of ECFMG Primary Source Verification processes. Picture yourself as the pivotal link, ensuring a seamless flow of communication between our internal teams and our esteemed clients.

Majority of your time will be spent as the clients' unwavering advocate. You're the empathetic listener who understands their unique needs and inquiries, handling their cases with care and precision. As challenges arise, you're the cool-headed pro who steps in, turning escalations into resolutions and transforming problems into opportunities.

Collaboration is your strength. Working closely with internal teams and leaders, you'll orchestrate the support clients require.

Your insight will be invaluable, providing crucial feedback to enhance our services. And those monthly calls? They're your stage. You'll shine as you update clients, address concerns, and reinforce the strong bond between ECFMG and our clients.

Job Requirements: Your Pathway to Success

You're not just ticking boxes; you're crafting solutions. To excel in this role, you'll need to:

• Juggle with Finesse: Managing multiple priorities is your forte. You thrive in the fast-paced rhythm of our world, effortlessly shifting between tasks while maintaining quality.

• Wordsmith Wizardry: Your communication skills are top-notch. Whether it's composing a meticulous email or having a heart-to-heart on the phone, your words resonate and inspire action.

• Time Zone Virtuoso: Our clients span the globe, and you're their time zone maestro. Flexibility is your second nature, and you're always ready to connect, no matter the hour.

• Culture Connoisseur: Every client is unique, and you're attuned to their individual needs. You'll learn the art of culturally sensitive problem-solving, adapting your approach to ensure each client feels understood.

At Intealth, you're not just a Case Manager & Client Support Specialist; you're a solution architect and a relationship virtuoso. You're at the forefront of our mission to facilitate global connections, turning challenges into triumphs for clients around the world.

If you're ready to embark on a journey where your problem-solving skills and communication finesse make a genuine impact, we invite you to apply for the Case Manager & Client Support Specialist position. Let's build bridges, foster connections, and shape success together.

ABOUT US

Intealth is a private nonprofit organization that advances quality in health care education worldwide in order to improve health care for all. Through strategic integration of its divisions, ECFMG and FAIMER, Intealth offers a flexible and multi-layered portfolio of services.

These services enhance the education and training of health care professionals around the world, verify their qualifications required to practice, support international physicians in U.S. graduate medical education, and inform the development of health workforce policies worldwide. By leveraging these combined competencies, Intealth powers innovation in areas critical to the health professions.

In recognition of the value of our employees, we strive to offer excellent benefits and an environment that emphasizes professional development and personal wellness. We were named a Top Workplaces in 2021 by the Philadelphia Business Journal.