Case Manager - Aston

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Job Type

Full-time

Description

Position Title: Case Manager

• The Aston

Reports To: Case Management Supervisor

Classification: Regular Full-Time (Exempt)

Location: 1129 New Hampshire Ave NW, Washington, DC 20037

Hours: Flexible schedule (Monday-Friday), between 7 am-8 pm, some evenings, holidays, and weekends may be required to support operations and to respond to emergencies.

About Us:

Friendship Place is a nonprofit organization, serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults, and Veterans experiencing homelessness. We provide outreach, hospitality, health care, shelter, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.

Our Core Values: Friendship Place is a Person

• First Organization that believes in promoting transparency, and ethical practices among our team and those we serve. All individuals in our organization are expected to carry out their job tasks in a manner that is consistent with our core values. This includes the following:

• Excellence and Innovation

• Finding Ways to Say "Yes"

• Caring at the Core

• Agents of Change

• Support, Empowerment, and Development

• Inclusion, Diversity, Equity, and Collaboration

• Integrity and Accountability

Summary of Position:

The Case Manager is responsible for providing primary service coordination and

high-quality non-congregate shelter services to 190 residents of the District of Columbia experiencing homelessness. All residents of The Aston are matched through the Coordinated Assessment and Housing Placement (CAHP) system and are targeted to enter stable housing destinations within 3-6 months of program entry. The Aston will offer a variety of shelter bed environments, including medically vulnerable and medical respite beds, work beds, beds for seniors, ADA beds, and beds for couples and families with non-minor dependents.

The Case Manager will provide comprehensive service coordination to a caseload of residents (25) by facilitating meaningful, coordinated connections to needed services and supports, stable housing opportunities, health/recovery services, benefits, and other participant identified needs. Residents will be supported by an individualized case plan that will direct the course of services and center the goal of exiting to stable housing. The Case Manager will ensure that documentation of services rendered is thorough, timely, and formatted per contract requirements. The position is fully funded by a grant/contract through The Community Partnership for The Prevention of Homelessness and the DC Department of Human Services (DHS).

Essential Duties and Responsibilities:

• Provide Housing First, client-centered, goal-oriented, and supportive case management services to assigned clients with a goal of exiting to stable housing.

• Maintain a caseload of at least 25 residents.

• Conduct intakes and assessments of residents (VI-SPDAT, SPDAT, SOAR, etc.) per contract guidelines.

• Collect all necessary resident documentation to support service access and housing outcomes (Government ID, Birth Certificate, Social Security Card, Income Statements, Medical Records, etc.).

• Complete assessment and referral for SOAR services for eligible residents

• Conduct case management engagements with assigned residents to support case plan progress and exits to stable housing.

• Document case management services, case plans, housing information, exit plans, assessments, and other reports with detail, required format, and timeliness as identified per contract.

• Engage and collaborate with community services/agencies, service providers, and key stakeholders in the coordination of care for residents, including warm handoffs for services outside the program site.

• Complete referrals and ensure the connection of residents to relevant service providers related to identified needs (housing, health, mental health, substance abuse recovery, benefits, legal, employment, etc.)

• Draft and provide participant notices related to program rules violations, suspension/transfer/termination, exits, extensions, etc.

• Monitor medical and mental health needs of residents; provide de-escalation services to participants in crisis.

• Refer and connect residents to relevant services providers requiring specialized services for health, mental health, substance abuse recovery, domestic violence, etc.

• Participate in the planning and development of new projects as they relate to participant services.

• Assess safety/well-being of participants and activate emergency services and other necessary support as needed.

• Actively participate in multidisciplinary meetings, contract meetings, case meetings, staff meetings, retreats, and supervisions.

• Actively attend and participate in all required training per contract requirements.

Perform other duties as assigned.

Requirements

Education/Experience Requirement

• To meet education/experience requirements, a Case Manager must have:

a) An associate degree or two years of college in Human Services field, or

b) High School Diploma or equivalent, with two years of experience in homeless services or social services, or

c) Peer Case Management Certification from DHS Peer Case Management Institute.

• Prior relevant work experience in human or homeless services, psychiatric rehabilitation, additions, poverty, foster care, mental health, youth/young adults, LGBTQIA+ people and/or other individuals from historically marginalized communities strongly preferred.

Essential Skills and Competencies

• Solid decision-making and problem-solving skills (Identify and resolves problems in a timely manner; Uses sound and accurate judgment; Attention to detail)

• Strong oral communication skills (Ability to speak clearly and convey vital information to diverse audiences, active engagement in meetings)

• Strong written communication skills (Writes clearly, informatively, and with accuracy)

• Excellent Customer Service (Displays kindness, respect, and meets service expectations; Upholds client confidentiality)

• Commitment to Growth and Development (Strives to build knowledge and skills and best practices)

• Attendance/Punctuality (Consistently on-time and ensures support coverage, as necessary)

• Teamwork and Collaboration (Balances team and individual responsibilities; gives/receives feedback; upholds confidentiality; pursues objectivity and open dialogue)

• Champions diversity, equity, and inclusion (Pursues cultural humility/sensitivity, racial equity, social justice, and inclusive perspectives/experiences)

• Embodies visionary and inclusive leadership; incorporates staff feedback and voice in decision making, program and professional development.

• Strong work ethic, including integrity, honesty, professionalism, and accountability for actions and actions. (willingness to get "dirty" and support colleagues in achieving outcomes)

• Commitment to Organizational Practices and Culture (Mission, Core Values, Strategic Planning, and Compliance)

• Understanding of evidence-based practices in case management services, homeless services, trauma-informed care, Housing First, youth development, and recovery-oriented services.

• Proficient in Microsoft Programs (Word, Excel, PowerPoint, Outlook, etc.), Internet services, and web-based surveys.

• Experience with Homeless Management Information System (HMIS) is a plus.

Working Conditions

The position will spend most of the time between office/desk settings, moving throughout the program site, training, and attending meetings/engagements with key stakeholders and vendors. The position will have no more than 10-15% of time based in community/travel across the District of Columbia.

Physical and Environmental Requirements

The position requires splitting time between an office setting, moving throughout the program site, training, and attending meetings/engagements with key stakeholders and vendors. Employees must be able to sit for extended periods of time with repetitive motions and positions. Some lifting may be required (up to 20-25lbs).

Background Checks

The selected candidate will be required to complete and pass background checks specific to contract requirements that may include: criminal history background check and/or fingerprinting, FBI Background Check, DC Metropolitan Police Background Check, State-of-Residence Police Background Check, DC Child Abuse Registry (CFSA), National Sex Offender Registry Check, Drug Panel and Alcohol Screening, Tuberculosis Test, and Driving Record check (for positions transporting participants), and confirmation of COVID-19 vaccination record.

Direct & Indirect Reports

Direct: None

Indirect: None

Specific Requirements

The employee must have a valid driver's license and have reliable transportation to perform job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.)

Other Details:

• Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications.

• Compensation: The hiring pay range is between $58,117 - $63,506 annually. The starting annual salary is based on a step system. A candidate's starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials, and work experience. Please Note: The step system is set and not open to pay negotiation.

• Benefits: We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more! (Benefits are pro-rated for part-time employees).

• COVID-19: All Friendship Place employees, regardless of their vaccination status, must continue to take precautions against the spread of COVID-19, in accordance with the agency's COVID-19 protocols and applicable law and guidance. This includes but is not limited to, wearing masks in congregated settings, washing their hands or using hand sanitizer often, monitoring their daily health, and staying home if they are exhibiting COVID-19 symptoms (or if they are otherwise prohibited from reporting to work by health provider under CDC, state and local guidance). Since the public health and legal landscapes regarding this policy are subject to frequent changes, Friendship Place reserves the right to amend or cancel this policy at any time at its sole discretion, consistent with applicable law, consistent with CDC guidelines and the DC Department of Health.

• Location: Washington, DC

• Interview Process: Phone screening, panel style interview, final interview.

• Website: www.friendshipplace.org

Diversity & Equal Opportunity Statement:

Friendship Place is an Equal Opportunity Employer. We are committed to maximizing the diversity of our team and want to involve all those who can contribute to our inclusive culture. We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity and expression, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law.

How to Apply:

Interested applicants should apply via the organizational website. All of our current career openings can be found by visiting: https://friendshipplace.org/who-we-are/careers/

Salary Description

$58,117.00 - $63,506.00