Case Manager 2 (RN / Social Work) - Healthcare

Overview

About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals. PCG's Health practice offers in-depth programmatic knowledge and regulatory expertise to help state and municipal health agencies respond to regulatory change, improve access to health care, maximize program revenue, improve business processes, and achieve regulatory compliance. Using industry best practices, PCG's Health team helps organizations deliver quality services with constrained resources to promote improved client outcomes. To learn more, visit http://www.publicconsultinggroup.com/health/.

Career Information

Our commitment to our clients flows from our commitment to our staff. We focus our business endeavors on the public sector because we value the missions and constituents that government agencies serve. Core to our business is the fundamental tenet that a diverse workforce instills a deeper appreciation of our clients' challenges. At PCG, diversity is valued and inclusion is an expectation. We want our teams to reflect the communities we serve and are committed to hiring, retaining, and promoting a diverse staff. This ensures a variety of viewpoints are included in our project work, enhancing not only the culture in our offices around the world, but also improving the level of service we provide to our clients.

Responsibilities

Health Practice Area

• The position is for a spanish speaking Case Manager in the New York City area

• The spanish speaking Case Manager will be responsible for assisting enrollees of a publicly administered New York State Medical Indemnity on behalf of a state agency

• The spanish speaking Case Manager will be charged with helping program recipients, family members, and caretakers navigate healthcare benefits offered through this Fund

• The spanish speaking Case Manager will also be responsible for utilizing a case management software system on a day-to-day basis

• The purpose of the Fund is to provide a funding source for future health care costs associated with birthrelated neurological injuries

• The spanish speaking Case Manager will also assist in development of program policies and procedures, and program improvement processes

• The Fund operations include, performing assessments, providing case management services, assisting families and program recipients through prior approval of certain healthcare services, and collaborating with the claims administration team

• Successful candidates will be accountable for the full patient care cycle

• This spanish speaking position can be remote. There are no evenings or weekends. No on-call

Responsibilities:

• Responsible for a small caseload of patients

• Responsible for helping program recipients, family members, and caretakers navigate healthcare benefits

• Assists in the development of program policies and procedures

• Responsible for the full patient care cycle

• Assesses, plans, implements, monitors and evaluates actions required to meet the client's health and human services needed

• Coordinates and provides care that is safe, timely, effective, efficient, equitable, and client-centered

• Handles case assignments, draft service plans, review case progress and determine case closure

• Travels within the State to conduct periodic in person assessments

• Facilitates multiple care aspects (case coordination, information sharing, etc.)

• Helps patients make informed decisions by acting as their advocate regarding their clinical status and treatment options

• Develops effective working relations and cooperate with medical team throughout the entire case management process

• Interacts with patients to keep track of their progress and to ensure satisfaction

• Records case information, complete accurately all necessary forms and produce statistical reports

• Document all care activity via case management software system

• Promotes quality and cost-effective interventions and outcomes

• Assesses and addresses motivational and psychosocial issues

• Adheres to professional standards as outlined by protocols, rules and regulations

Qualifications

Required Education/Experience/Licenses:

• 2+ years of experience working with pediatrics; experience or educational training in health or social services

• Experience in case management experience and home care experience

• Current and active New York license , certification or registration as a Registered Nurse or Current and active New York license , LSW (Social Work)

• Work experience or a practicum that involved the performance of assessments and the development of case management plans

• BS degree in related healthcare field

• Spanish speaking

Preferred Skills and Experience:

• Excellent communication, interpersonal and client-facing skills

• Ability to work independently and on a team

• Proven working experience in case management, including as a nurse, medical, mental health care manager or a social worker

• Excellent knowledge of case management principles, healthcare management and reimbursement

• Previous experience working with case management software

• Previous experience with psychological aspects of care

• Effective communication skills

• Excellent organizational and time management skills

• Familiarity with professional and technical emerging knowledge

• Problem solving skills and ability to multi-task

• Compassionate with teamwork skills

#LI-remote

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.