Case Management Supervisor (Program Manager A)

We cannot always build the future for our youth, but we can build our youth for the future.

Franklin D. Roosevelt

At the Washington Youth ChalleNGe Academy our mission is to empower at-risk youth to improve their educational levels and employment potential and become responsible and productive Washingtonians. The Academy envisions a world where young adults are equipped and respected as equal partners in building resilience in their families and communities.

If our mission resonates with you and you are seeking a meaningful career that will have a positive lasting impact on the youth we serve, we invite you to apply for the position of Case Management Supervisor where you will work in a diverse, inclusive, team-oriented environment while helping at-risk youth get their lives back on track.

This position reports to the Youth Academy Counseling & Coordination Specialist 3 (Case Management Team Leader) of the Washington Youth ChalleNGe Academy (WYCA) and is responsible for supervising and supporting the organization's residential and post-residential program, pilot regional advocate program, and case management personnel and their functions.

The salary listed above includes the 3% pay increase that goes into effect on July 1, 2024.

Proficiency in Spanish is desired but not required.

Who we are:

The WYCA was established under the authority and guidelines of the National Guard Youth Challenge Program.  This is a voluntary program which includes a 22-week residential phase followed by a 24-month post-residential mentoring phase. The purpose of the program is to provide a highly disciplined, safe and professional learning environment that empowers at-risk youth to improve their educational levels and become responsible and productive citizens of the State of Washington.  The National Guard Challenge Program is one of the most successful alternative education programs designed for high school dropouts or youth that are not progressing in a traditional high school setting and has graduated over 179,000 Cadets to date.

To learn more about the Washington Military Department and the Washington Youth ChalleNGe Academy visit www.mil.wa.gov/youth-academy. 

What makes WYCA a great place to work?

• Work that matters-building character, enriching lives, one Cadet at a time!

• Leadership that empowers and supports employees

• A comprehensive benefit package that includes employer contributions toward health insurance, paid holidays, retirement plans, sick leave and vacation days.  Visit http://careers.wa.gov/benefits.html for more information.

• Tuition Discount! Washington State Employees are eligible for a 10% tuition discount with Western Governors University (WGU) for Bachelor's & Master's Degree programs in Business; Information Technology; Healthcare and Education.

• Public Service Loan Forgiveness Eligibility

• Support for employee growth and development

This recruitment may be used to fill multiple vacancies and will remain opened until filled. Screening of application materials will begin immediately and will be on-going.  It is in the applicants' best interest to submit their application materials as early as possible.  The hiring manager reserves the right to make a hiring decision at any time. This job posting may be closed at any time without notice. 

Responsibilities of the Case Management Supervisor include but are not limited to the following:

• Conducts presentations and outreach for the WYCA.  Includes routinely traveling around the state to conduct post residential events.

• Oversee the assigned platoon's post-residential program and its functions.

• Oversee assigned geographical region's pilot program and its functions.

• Supervise and support Case Managers of assigned platoon in service of the WYCA mission and core values.

Required Qualifications:

An Associate's degree,

AND

Two years of professional experience in planning, administering, developing, or delivering social, financial, educational, vocational, or health related programs.

Additional qualifying experience in casework, counseling, social services, teaching, marketing, public relations, human resource management, planning, directing and/or facilitating youth group activities, or experience in a related field will substitute for education on a year for year basis.

Preferred/Desired Qualifications:

Education/Experience:

• Educational field of study:  social services, human services, behavioral sciences business administration, public administration, or an allied field.

• 24 Months working with at-risk youth or youth services/educational programs.

• Program experience to include ability to use organizational skills in the development of effective strategies and processes.

• One year of lead and/or supervisory experience.

Knowledge of:

• Effective and professional techniques for interviewing and information gathering.

• Emotional, social, economic and physical needs of high school age students.

• Familiarity with concepts of learning and behavior that would apply to program Cadets.

Skills / Abilities to:

• Work effectively with at-risk youth who may have social, economic, emotional, or behavioral issues.

• Good judgment in the communications and actions, cognizant always of how words or deeds can affect youth development, the mentoring relationship, parental and community relations, and program integrity and reputation.

• Listen attentively, identify issues, provide options, fulfill services, and/or exercise knowledge of laws and regulations to assist others and/or resolve problems or conflicts.

• Extract and compile data to prepare narrative, statistical or other reports for review, analysis, documentation, etc.

• Intermediate Computer Skills:   Use Microsoft PowerPoint to create, format, edit, and run slide shows. Use Microsoft Excel, to create, modify, print and format spreadsheets, find and replace data, and work with basic formulas and functions/calculations. Use Adobe Acrobat to read and update documents and Visme to create presentations.    

Routinely work a 40-hour work week as scheduled to provide ongoing customer and program support.

COMPENSATION: Wage/salary will depend on qualifications or rules of promotion. The salary above reflects the 3% general wage increase that goes into effect July 1, 2024.   

CONDITIONS OF EMPLOYMENT:

Background Check:

• Must successfully complete a pre-employment personal history and criminal background check investigation, which includes fingerprinting. The background check is required for all employees of the Washington Youth ChalleNGe Academy due to the nature of these positions (working with vulnerable youth) and the safety requirements of the job. Applicants are required to complete and sign a WMD Applicant Background and Disclosure Statement and a Waiver and Authority to Release Information Form. Candidates will not have access to any investigative materials and files.

• Must be willing and able to participate in periodic background checks in accordance with department policy. Failure to successfully complete any required background check may be cause for termination.

Drug & Alcohol Testing & Use:

• Willing not to use or be in possession of illegal narcotics or controlled substances while on, or off duty.

• Willing and able to be free from excessive alcohol consumption.

• Willing and able to pass drug testing requirements, including pre-employment (to include testing when employees change job classifications due to promotion or transfer or there is reasonable suspicion).

WYCA Campus:

• Ability, willingness, desire, and commitment to work with at-risk youth in a 24/7 highly structured residential setting requiring extensive interaction and contact with at-risk youth and parents who may be disgruntled, angry, disrespectful (use of profanity, name calling, etc.), depressed and at times confrontational.

• The WYCA campus is a tobacco, vaping, alcohol, drug, and weapons free facility. Weapons and alcohol are not permitted anywhere on campus when employees are on or off shift. This includes any alternate duty station site or in employee vehicles.  Use of tobacco and/or vaping products is not permitted anywhere within the confines of the Youth Academy (to include alternate duty stations) or in the view of Cadets when performing off campus duties and responsibilities.

• Individuals working with at-risk youth in a residential setting are subject to safety and security surveillance.

• Must be willing to work in and around military facilities and programs.

Travel/Policies:

• Must complete annual first aid and CPR training/re-certification.

• May be required to occasionally attend routine events, meetings or trainings at other locations.  On occasions, travel in and out of state for up to one week at a time. Additionally, incumbent may be required to attend formal Youth Challenge staff training courses (up to one week each) and on the job training at another National Guard Bureau Youth Challenge Program (up to 2 weeks).

• Must be willing and able to periodically travel in and out of the state for up to one week at a time.

• Must comply with Department policies and procedures governing workplace conduct.

Union:

This position is represented by the Washington Federation of State Employees (WFSE).

Work Schedule:

Normal working hours: Monday - Thursday 4/10 schedule.

The actual work hours will be established between the employee and the immediate supervisor and will start no earlier than 6:00 AM and end no later than 6:00 PM.

Incumbent must be willing to work beyond the established core hours/days when necessary to accomplish the day-to-day duties and responsibilities.

Duty will include periodic weekends depending on program activities and requirements, including responding to emergency situations in a reasonable amount of time when they involve Cadet health, safety, or security.

NGYCP-CA Hands-Off Leadership Guidance:

Must be willing and committed to following the NGYCP-CA Hands-Off Leadership and Appropriate Relationships Guidance, recognizing that as a staff member of the Washington Youth Academy, our positions have implied authority over Cadets, regardless of their residential or completion status.  This policy prohibits staff members from touching Cadets in an aggressive or harassing manner or in any way inappropriate to a professional mentoring relationship.  Hands-Off Leadership prohibits staff members from using unprofessional language, including profanity, vulgarity or off-color jokes when interacting with, correcting or motivating Cadets.

Must be willing to follow directives and law pertaining to Hands-Off Leadership, Fraternization, Mandatory Reporting, and Appropriate Relationships.  The uncompromising expectation for behavior in word and deed on the part of staff is nothing less than complete transparency and total professionalism.

Driver's License:

Must possess a valid license to drive in the State of Washington.

Must meet requirements of the REAL ID Act to enter Washington State Military Department installation.

Telework Eligibility:

Due to the essential functions of this position requiring customer focused in-person contact with Cadets in residence as well as community stakeholders, this position is not eligible for telework.

APPLICATION PROCESS

Individuals interested in applying for this position should select the "Apply" button and submit the following:

• A current application profile,
• Response to the Supplemental Questionnaire and,
• A list of three professional references. Please include two past/current supervisors, one peer and/or one subordinate, if applicable. For each reference, please include the following: Name, Professional Title, Working Relationship, Daytime Phone Number, and Email Address.

If you have questions about the application process or this recruitment, please contact Patricia Acoba at patricia.acoba@mil.wa.gov or (360) 473-2622.

Please add info@governmentjobs.com to your email contacts to ensure emails sent to advise you of the status of your application do not get sent to your junk mailbox.

The Washington Military Department is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities and/or limited English proficiency needing assistance in the application process, or those needing this job announcement in an alternative format may contact the Recruitment Section of State Human Resources at: Email: patricia.acoba@mil.wa.gov; Call: (360) 473-2622, or 711.