Case Management Supervisor

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Job Type

Full-time

Description

Position Title: Case Manager Supervisor

Reports to: Assistant Director

Category: Non

• Exempt, Full-Time

Location: Hybrid

• WFH and On Site, Washington, DC 20009

Hours: 9 am- 5 pm, occasional weekend and evening work

Our Core Values:

Friendship Place is a Person

• First Organization that believes in promoting transparency, and ethical practices among our team and those we serve. All individuals in our organization are expected to conduct their job tasks in a manner that is consistent with our core values. This includes the following:

• Excellence and Innovation

• Finding Ways to Say "Yes"

• Caring at the Core

• Agents of Change

• Support, Empowerment, and Development

• Inclusion, Diversity, Equity, and Collaboration

• Integrity and Accountability

Summary:

The Case Management Supervisor is responsible for leading the Case Management Services (CMS) team of professionals in the delivery of high-quality non-congregate shelter services to 190 residents of the District of Columbia experiencing homelessness. As part of a new model of housing-centric shelter, the CMS will provide supervisory case management support to staff working to support residents with exits to stable housing and connections to community supports.

The Case Management Supervisor must have the ability to ensure that elements of Housing First, client-centered, goal-oriented, and supportive case management are consistently provided to ensure all residents with exiting to stable housing. Such services may include coordinated connections to community services, vital document assistance, connections to alcohol, substance abuse, and mental health services, connections to workforce development programs, benefits screening, communication supports, referrals, and connections to other services as identified by a resident's individual service plan. The CMS is a key member of the Division's management team and will work closely with the Assistant Director in support of wraparound, collaborative services.

Essential Duties and Responsibilities:

A) Case Management Oversight & Leadership

• Serves as CM Supervisor and leads case management services for all residents focused on Housing First, client-centered, goal-oriented, supportive services.

• Provides supervision, instructive mentorship, coaching, and guidance to staff (including supervision, evaluations, professional development, and corrective action plans) to the Case Management team.

• Assign caseloads to the Case Management Team to ensure the required 25:1 ratio

• Facilitates team meetings and staff engagement initiatives.

• Ensures complete training records and background checks of Case Management staff as required by contract.

• Serves as Division representative to CAHP.

• Participates in the interviewing and selection of new staff.

• Manages and completes all required data and narrative reports per contract agreements and internal evaluations (daily, weekly, bi-weekly, monthly, quarterly, annually, and as needed)

• Ensure timeliness and quality of documentation for the team through routine program file reviews/audits, program assessments, etc.

• Maintains active communication with program participants and stakeholders and develops programming with their input.

• Co-Leads Division with the Assistant Director in the absence of the Division Director

• Participates in on-call rotation with the management team in support of 24/7 personnel (via email, phone, text, or on-site support across all shifts).

B) Care Coordination & Direct Services

• Conduct intakes and assessments of residents (VI-SPDAT, SPDAT, SOAR, etc.)

• Ensure the connection and timely referral to relevant service providers related to the presenting needs of residents (housing, health, mental health, substance abuse recovery, benefits, legal, employment, etc.)

• Review and execute (w/ CM Team) participant notices related to program rules violations, suspension/transfer/termination, exits, extensions, etc.

• Provide direct case management services to residents, as needed

C) Additional Responsibilities

• Ensure documentation necessary for highest quality care through paper/physical and electronic filing systems.

• Participate in the planning and development of new projects as they relate to participant services.

• Assess safety/well-being of participants and activate emergency services and other necessary support as needed.

• Actively participate in multidisciplinary meetings, contract meetings, case meetings, staff meetings, retreats, and supervisions.

• Actively attend and participate in all required training per contract requirements.

• Perform other duties as assigned.

Requirements

Education/Experience Requirement

• Bachelor's degree in human services field (or related discipline) with 5 years of professional experience in residential/homeless services (required)
• At least 1-year supervisory experience or verified leadership experience (required)
• Prior relevant work experience in human or homeless services, psychiatric rehabilitation, additions, poverty, foster care, mental health, youth/young adults, LGBTQIA+ people, and/or other individuals from historically marginalized communities strongly preferred.

Essential Skills and Competencies

• Solid decision-making and problem-solving skills (Identify and resolve problems in a timely manner; Use sound and accurate judgment; Attention to detail)

• Strong oral communication skills (Ability to speak clearly and convey vital information to diverse audiences, active engagement in meetings)

• Strong written communication skills (Writes clearly, informatively, and with accuracy)

• Excellent Customer Service (Displays kindness, and respect, and meets service expectations; Upholds client confidentiality)

• Commitment to Growth and Development (Strives to build knowledge skills and best practices)

• Attendance/Punctuality (Consistently on time and ensures support coverage, as necessary)

• Teamwork and Collaboration (Balances team and individual responsibilities; gives/receives feedback; upholds confidentiality; pursues objectivity and open dialogue)

• Champions diversity, equity, and inclusion (Pursues cultural humility/sensitivity, racial equity, social justice, and inclusive perspectives/experiences)

• Embodies visionary and inclusive leadership; incorporates staff feedback and voice in decision making, program and professional development.

• Strong work ethic (Willingness to get "dirty" and support front-line staff to support successful programming; Consistently pursues solutions and provides vital feedback for ongoing growth/development of services)

• Commitment to Organizational Practices and Culture (Mission, Core Values, Strategic Planning, and Compliance)

• Understanding of evidence-based practices in case management services, homeless services, trauma-informed care, Housing First, youth development, and recovery-oriented services.

• Proficient in Microsoft Programs (Word, Excel, PowerPoint, Outlook, etc.), Internet services, and web-based surveys

• Experience with Homeless Management Information System (HMIS) is a plus

Working Conditions

The position will spend most of the time between office/desk settings, moving throughout the program site, training, and attending meetings/engagements with key stakeholders and vendors. The position will have no more than 10-15% of the time-based in community/travel across the District of Columbia.

Physical and Environmental Requirements

The position requires splitting time between an office setting, moving throughout the program site, training, and attending meetings/engagements with key stakeholders and vendors. Employees must be able to sit for extended periods of time with repetitive motions and positions. Some lifting may be required (up to 20-25lbs).

Background Checks

The selected candidate will be required to complete and pass background checks specific to contract requirements that may include: criminal history background check and/or fingerprinting, FBI Background Check, DC Metropolitan Police Background Check, State-of-Residence Police Background Check, DC Child Abuse Registry (CFSA), National Sex Offender Registry Check, Drug Panel and Alcohol Screening, Tuberculosis Test, and Driving Record check (for positions transporting participants), and confirmation of COVID-19 vaccination record.

Direct & Indirect Reports

Direct: Case Managers

Indirect: None

Specific Requirements

The employee must have a valid driver's license and have reliable transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.).

Other Details:

• Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications.

• Compensation: The hiring pay range is between $69,325.00 - $75,654.00 annually. The starting annual salary is based on a step system. A candidate's starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials and/or work experience. Please Note: The step system is set and not open to pay negotiation.

• Benefits: We offer an excellent benefits package including low-cost health insurance, health reimbursement and flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more! (Benefits are pro-rated for part-time employees).

• COVID-19: All Friendship Place employees, regardless of their vaccination status, must continue to take precautions against the spread of COVID-19, in accordance with agency's COVID-19 protocols and applicable law and guidance. This includes, but is not limited to, wearing masks in congregated settings, washing their hands or using hand sanitizer often, monitoring their daily health, and staying home if they are exhibiting COVID-19 symptoms (or if they are otherwise prohibited from reporting to work by health provider pursuant to CDC, state and local guidance). Since the public health and legal landscapes regarding this policy are subject to frequent changes, Friendship Place reserves the right to amend or cancel this policy at any time at its sole discretion, consistent with applicable law, consistent with CDC guidelines and the DC Department of Health.

• Location: Washington, DC

• Interview Process: Phone screening, panel style interview, final interview.

• Website: www.friendshipplace.org

Diversity & Equal Opportunity Statement: Friendship Place is an Equal Opportunity Employer. We are committed to maximizing the diversity of our team and want to involve all those who can contribute to our inclusive culture. We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity and expression, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law.

How to Apply: Interested applicants should apply via the organizational website. All of our current career openings can be found by visiting: https://friendshipplace.org/who-we-are/careers/

Salary Description

$69,325.00 - $75,654.00 annually